FIRSTSOURCE SOLUTIONS UK is looking for employees for positions:
manager
Working hours
full-time | Permanent
Language
english
Salary
salary
Requirements
must have a passion for managing customers and delivering excellent service
minimum 2 years’ experience of complaint handling or back office function within Financial Services organisation
enjoy building a team with a focus on continuous development
can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar
empathetic, nurturing and a desire for good customer outcomes
is able to demonstrate experience inn complex, regulated customer service environment
enjoy finding ways to improve things
an awareness of Consumer Duty and the obligation it places on a regulated firm
Responsibility
role Title: Officer Manager
potential for Hybrid working to be supported but the expectation to be on site at least 3/4 days a week to start
location: Onsite Derby, England. Travel to other sites may be required on occasion
manage a team of Back Office operations staff and ensure smooth running of the Backoffice, with Leadership quality and attention to detail as core qualities
customer service apprentice
Working hours
apprenticeship
Language
english
Responsibility
apprentice Inbound Customer Service Advisor - Main Highstreet Banking Group
location: Middlesbrough Centre
Salary
salary
Education
GCSE or equivalent
customer service apprentice
Working hours
apprenticeship
Language
english
Responsibility
apprentice Inbound Customer Service Advisor - Main Highstreet Banking Group
location: Middlesbrough Centre
Salary
salary
Education
GCSE or equivalent
development manager
Working hours
full-time | Permanent
Salary
salary
Requirements
thinking and Problem Solving - “The ability to use knowledge, data and facts to effectively solve problems”
communicating Effectively - “The ability to send and receive messages in a manner that is clear and understandable”
embracing Change - “The ability to make changes, adapt to changing circumstances and accept new ideas and approaches”
2 years’ experience of working in a learning and development environment, or similar role type
ability to conduct Learning Needs Analysis and recommend suitable solutions, with the autonomy to challenge existing processes
people management experience, with the capacity to create a balanced work environment for people engagement
experience of working alongside HR to create a safe and confident environment
good problem solving skills which includes creative and innovative ways of thinking
Education
GCSE or equivalent
Responsibility
job Purpose: The main purpose of this role will be leading and developing our population of Facilitators and working with the Training Delivery Manager to improve the engagement, attrition, performance, and the overall quality of our early life teams
development manager
Working hours
full-time | Permanent
Salary
salary
Requirements
thinking and Problem Solving - “The ability to use knowledge, data and facts to effectively solve problems”
communicating Effectively - “The ability to send and receive messages in a manner that is clear and understandable”
embracing Change - “The ability to make changes, adapt to changing circumstances and accept new ideas and approaches”
2 years’ experience of working in a learning and development environment, or similar role type
ability to conduct Learning Needs Analysis and recommend suitable solutions, with the autonomy to challenge existing processes
people management experience, with the capacity to create a balanced work environment for people engagement
experience of working alongside HR to create a safe and confident environment
good problem solving skills which includes creative and innovative ways of thinking
Education
GCSE or equivalent
Responsibility
job Purpose: The main purpose of this role will be leading and developing our population of Facilitators and working with the Training Delivery Manager to improve the engagement, attrition, performance, and the overall quality of our early life teams
office manager
Working hours
full-time
Language
english
Responsibility
potential for Hybrid working to be supported but expectation to be on site at least 3/4 days a week to start
location: Onsite Derby, England. Travel to other sites may be required on occasion
manage a team of Back Office operations staff and ensure smooth running of the Backoffice, with Leadership quality and attention to detail as core qualities
Salary
salary
Requirements
must have a passion for managing customers and delivering excellent service
enjoy building a team with a focus on continuous development
empathetic, nurturing and a desire for good customer outcomes
enjoy finding ways to improve things
understanding of contact centre KPIs and ways of working
excellent communication skills both written and verbal and have experience of influencing and collaborating with key stakeholders within the business
Contract type
role Title: Back Officer Manager
office manager
Working hours
full-time
Language
english
Responsibility
potential for Hybrid working to be supported but expectation to be on site at least 3/4 days a week to start
location: Onsite Derby, England. Travel to other sites may be required on occasion
manage a team of Back Office operations staff and ensure smooth running of the Backoffice, with Leadership quality and attention to detail as core qualities
Salary
salary
Requirements
must have a passion for managing customers and delivering excellent service
enjoy building a team with a focus on continuous development
empathetic, nurturing and a desire for good customer outcomes
enjoy finding ways to improve things
understanding of contact centre KPIs and ways of working
excellent communication skills both written and verbal and have experience of influencing and collaborating with key stakeholders within the business
Contract type
role Title: Back Officer Manager
sales representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
role: Insurance Sales Advisor working with SKY
this will be fully paid for, and you will have continuous support throughout the training process
location: Onsite in our Derby office
hours: Full time, permanent, 37.5 hours per week between Monday-Friday from 08.00am to 20.00pm and Saturday/Sunday from 09.00am-17.00pm
this is a full-time permanent position working as an outbound and inbound sales advisor - You will be making outbound and inbound calls to customers selling a comprehensive insurance cover and smart tech devices to protect the home
if you're looking for somewhere you can learn new skills and start a career, Firstsource could be the place for you
you will also be required to communicate through live chat and email supporting existing customers who may need to amend their existing policies
we have plenty of opportunities and progression routes available
Requirements
call Centre: 1 year
contact Centre: 1 year
complaint handling: 1 year
sales: 1 year
customer service: 1 year
sales representative
Working hours
full-time | Permanent
Salary
salary
Responsibility
role: Insurance Sales Advisor working with SKY
this will be fully paid for, and you will have continuous support throughout the training process
location: Onsite in our Derby office
hours: Full time, permanent, 37.5 hours per week between Monday-Friday from 08.00am to 20.00pm and Saturday/Sunday from 09.00am-17.00pm
this is a full-time permanent position working as an outbound and inbound sales advisor - You will be making outbound and inbound calls to customers selling a comprehensive insurance cover and smart tech devices to protect the home
if you're looking for somewhere you can learn new skills and start a career, Firstsource could be the place for you
you will also be required to communicate through live chat and email supporting existing customers who may need to amend their existing policies
we have plenty of opportunities and progression routes available
Requirements
call Centre: 1 year
contact Centre: 1 year
complaint handling: 1 year
sales: 1 year
customer service: 1 year
inbound customer service advisor
Working hours
full-time | Permanent
full-time
Responsibility
lloyds Banking Group – Inbound Customer Service Advisor
inbound Customer Service Advisor- Banking
inbound Customer Service Advisor, one of the biggest banks in the UK
inbound Customer Service Advisor- Natwest Banking
pay – £11.62 per hour
pay - £11.37 Per Hour, £22,662 Per Annum, 38.33 hours per week
pay - £11.01PH , £21,944.69 Per Annum
pay – £11.25 per hour, £21, 937.50 per year
Salary
salary
Education
GCSE or equivalent
A-Level or equivalent
Requirements
excellent communication skills, both verbal and written
ability to work well in a team environment
strong problem-solving skills
ability to multitask and prioritize tasks effectively
attention to detail and accuracy in data entry
A customer-focused attitude and a desire to help others
excellent listening and communication skills
the ability to handle difficult situations and customers with professionalism and empathy