FIRST INTUITION

Responsibility

• establish and maintain strong client relationship through regular and structured contact that will include face to face/virtual meetings and telephone/email communications
• managing new business enquiries and meeting with clients to discuss our offering face to face or virtually
• maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways
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• supporting business development activities in line with the strategic direction of growth
• support additional work as required by management from time to time
• location: Manchester
• reports to: Head of Client Services
• work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service
• administrative duties as necessary in performance of the business development and client management activities
• undertaking business development activities to assist the Client Director in bringing new clients and students to First Intuition

Requirements

• experience of the delivery of professional or higher education
• accountancy background or knowledge
• apprenticeships knowledge or experience
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• first Intuition is committed to fostering a diverse and inclusive workplace
• we embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team
• we are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone

Benefits

• profit sharing

Earnings for position client manager

Responsibility

• dealing with the helpdesk and supporting users with queries
• maintaining relationships with other key areas of the business, including offering training for LMS users
• LMS administration tasks
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• management of course content. This may involve content creation as well as uploading content and resources provided from other sources
• maintaining pathways and restrictions within courses to ensure smooth user experiences
• testing and QA activities to ensure all products and services are operating as intended
• log performance issues and escalate as required
• find solutions to problems and liaise with our third-party supplier
• responsibility for creating and issuing new reports from the LMS
• working on LMS related projects as required
• this list is not exhaustive and is a guideline of those typical tasks that you will be expected to undertake as a valued member of First Intuition staff
• however, you will be expected to undertake additional tasks which are deemed to be fair and reasonable and fall within the remit of the LMS team, irrespective of whether it is listed above or not

Requirements

• A sound understanding of and at least two years’ experience using Totara Learn/Moodle
• A demonstrable understanding of the administration of Totara Learn/Moodle
• A demonstrable understanding of developing bespoke instances of Totara Learn
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• experience of development outside of the standard functionality of Totara Learn/Moodle
• experience in managing course content within an LMS system
• experience in working collaboratively with colleagues to build capability across the business
• excellent organisational, planning, prioritisation, and time management skills
• ability to handle multiple tasks at once
• excellent verbal, written and interpersonal skills
• relationship building and ability to work collaboratively with people at all levels
• consistency and attention to detail in all written work
• excellent communication skills and ability to articulate information
• ability to work well in a team as well as independently

Earnings for position administrator

Requirements

• customer service
• office administrator
• office based
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• client service
• office operations
• the creation of courses in our CRM/SIS
• dealing with correspondence, answering incoming calls and scheduling appointments
• the reservation/management of rooms and conference spaces
• following up on phone calls and contacts as appropriate
• the arrangement of any physical materials required for the delivery of courses
• implementing and maintaining administrative systems
• administration duties for Online and Unlimited Students
• administering and invigilating exam sessions and ordering course material
• supporting Online Live course enrolment, handle student queries and manage access issues
• other duties commensurate within the role, including support to other colleagues in the company when required
• setting up classrooms with course materials and supporting building management activities
• supporting the replenishment and maintenance of the open areas of the centre
• working closely with the Head of Operations to oversee daily business operations

Earnings for position customer service administrator

Responsibility

• job Title: IS Security Manager
• location: Remote

Requirements

• self-starter and someone who takes ownership
• an understanding of information security principles and best practice
• detailed experience in Microsoft security suites
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• experience in data security posture design and implementation including Data Loss Prevention , information governance and identity and access management
• working knowledge or experience of performing and reviewing vulnerability and risk assessments and vulnerability testing
• working knowledge or experience of EDR/XDR/MDR strategy with associated Cyber Security Incident Response planning
• understanding CVE assessments
• A broad knowledge of a wide range of Information Technology systems and a deep understanding of the inherent security risks associated with these technologies
• the ability to present security topics to a non-technical audience and presenting the business value of security
• maintaining relationships with the user community across the whole of First Intuition

Earnings for position information security manager

Responsibility

• establish and maintain strong client relationship through regular and structured contact that will include face to face/virtual meetings and telephone/email communications
• managing new business enquiries and meeting with clients to discuss our offering face to face or virtually
• maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways
  Show more +5
• supporting business development activities in line with the strategic direction of growth
• support additional work as required by management from time to time
• location: Manchester
• reports to: Head of Client Services
• work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service

Requirements

• experience of the delivery of professional or higher education
• accountancy background or knowledge
• apprenticeships knowledge or experience
  Show more +3
• first Intuition is committed to fostering a diverse and inclusive workplace
• we embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team
• we are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone

Earnings for position client manager