FIRST CHOICE ADVANTAGE LLP  Salary

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22 SILVER STREET WAKEFIELD WF1 1UY
TIN: OC378771
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FIRST CHOICE ADVANTAGE LLP
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FIRST CHOICE ADVANTAGE LLP is looking for employees for positions:

customer account manager

  • customer account manager
  • warehouse administrator
  • sales coordinator
  • customer service advisor
  • transport administrator
  • sales support administrator
  • architectural technician
  • bid manager

Working hours

  • permanent

Responsibility

  • secure high levels of customer retention and satisfaction. Create and deliver Customer Success Plans for your customers
  • maintain and develop existing and new customer relationships through planned individual account support, and liaison with internal order-processing staff
  • manage the customer contract renewal process, securing retention and generating subscription price increases
  • manage the full lifecycle of the software installation process. Liaising with all departments to ensure customer goals are met
  • manage the full lifecycle of the customer cancellation process
  • maintain and develop a CRM database. Monitor and report on activities and provide relevant management information
  • monitor progress against the CSP. Regularly report and check on customer status to highlight any potential future issues. Share useful content, guidance, and service updates to customers to ensure they meet their desired outcomes
  • ensure customers are receiving maximum value out of the software. Upsell additional training, hardware, and other appropriate available services to the customer

Requirements

  • personable
  • analytic ability to identify customer needs
  • previous customer service and sales skill experience
  • excellent organisational skills Impeccable organisational ability
  • high level of proficiency in written and spoken communication
  • good IT and literacy
  • excellent presentation skill
  • if you feel you have the relevant skills - please apply today