FIRST CENTRAL HOLDINGS is looking for employees for positions:
software developer
Responsibility
provide First Central with technical expertise in developing the Group’s core software applications
provide technical expertise into the Platform Support team that supports the Group Core Applications
we’re First Central Insurance & Technology Group , an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services
develop technical capabilities to forward the Group Core Applications as directed by the IT Technical Operations Manager
work within a team of Developers, delivering technical solutions through the common software delivery approach
we currently have an exciting opportunity for a Software Developer to join our Technology and Data team in either Salford Quays, Manchester, or our offices in Guernsey
working flexibly, you'll spend most of your time working from home, but of course, it’s your choice - if you prefer to be in the office more - that's good with us too
work with the Solution Architecture function to ensure Solutions support the architectural direction of First Central technology
senior technician
Responsibility
providing excellent customer service by responding to customer inquiries in a timely and professional manner via email, phone, and chat
documenting customer interactions and maintaining accurate records of customer inquiries, comments, and complaints
troubleshooting and resolving technical issues reported by customers
escalating complex issues / collaborating with appropriate teams for further investigation and resolution to ensure a seamless customer experience
identifying and escalating potential issues to management before they become critical
keeping up to date with company products and services in order to provide accurate information to customers
log, analyse, triage, and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team, adhering to SLA
continuously improving technical knowledge and skills through training and professional development opportunities
quality assurance manager
Requirements
CII qualification is preferable
CII or equivalent professional qualification or completion towards
your Experience
experience of managing supplier service provision in an FCA regulated environment
strong written and verbal communication skills, adaptable for varying audiences
experience of driving performance through focusing on continual improvement
able to build and nurture effective multi-level relationships –
strong service ethos, promoter of continuous improvement and customer engagement
Responsibility
any other reasonable duties as required
manage the relationship between operating teams and suppliers, ensuring regular dialogue is in place and issues are addressed efficiently
having a negative impact / driving unnecessary demand
work / deliver technical specialism in terms of creation, quality checking, analysis and
senior software engineer
Responsibility
actively work within an Agile Scrum team across the full development stack
work closely with Solution Architects, Business Analysts and Product Owners to design modern, robust, workable solutions
produce specifications and determine operational feasibility
advise the team in new technologies, development tools and techniques
actively support the software engineering team particularly in coding practices, standards and promoting a DevOps culture, tools, and approach
work on of high-quality, high usage and high availability solutions
assist in the support of existing, and the creation of new, applications & services written in both older and modern technologies within the full SDLC
produce full system documentation
senior finance business partner
Responsibility
strategic and Commercial Acumen
identify and understand business strategy and provide highly relevant insight into business performance
add value through support and challenge of the business in all commercial decision making, providing financial analysis support as necessary
develop a deep understanding and knowledge of key business performance drivers and be able to draw conclusions from the suite of KPI’s available
review monthly reporting of financials and key metrics, including achievement versus budget and forecast highlighting areas of concern
drive the creation of the annual Budget and quarterly reforecast for the business, gathering relevant data and helping to determine assumption development across the plan period
drive the monitoring of the business performance against our core metrics
act as a key stakeholder in the decision-making process through the provision of financial information and analysis
Requirements
degree educated
qualified Accountant
extensive PQE, ideally within the insurance industry
significant Finance Business partnering experience at a senior level
manager
Requirements
demonstrable experience of insight provision into supplier performance
demonstrable experience of holding suppliers accountable for performance and driving improvement activity
proven experience of supplier fulfilment for first party claims within the motor insurance industry, across both damage and injury claims
proven experience of working with data to drive performance and deliver benefits
ability to identify commercial and customer opportunity to drive competitive advantage
strong understanding of Continuous Improvement and Change Leadership techniques
A comprehensive knowledge of first party claims processes, and the associated legal and regulatory frameworks that apply
experience of working within a highly regulated environment
Responsibility
any other reasonable duties as required
facilitate regular review of first party supplier performance, in line with agreed audit and monitoring framework
recommend new ways to reduce costs whilst maintaining quality of service
support the Head of AD Strategy and Fulfilment to deliver a robust and comprehensive supplier management framework and balanced business scorecard reporting
technician
Responsibility
proactively deliver and maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised
providing excellent customer service by responding to customer inquiries in a timely and professional manner via email, phone, and chat
engage in support, recommendation, and delivery of innovative, modern technologies
documenting customer interactions and maintaining accurate records of customer inquiries, comments, and complaints
provide a technical escalation point for First line colleagues
troubleshooting and resolving technical issues reported by customers
managing the life cycle of service requests and incidents from our colleagues
escalating complex issues / collaborating with appropriate teams for further investigation and resolution to ensure a seamless customer experience
receptionist
Responsibility
direct visitors to the appropriate person and office
ensure reception area is tidy and presentable
take deliveries and ensure they are actioned, in good time to prevent build-up of materials in reception area
provide basic and accurate information in-person and via email
receive, sort and distribute daily mail
to arrange delivery and collection via couriers/special delivery/recorded delivery
to ensure all staff/visitors/guests are aware and abide by all FCIM Health and safety rules
to issue all contractors with Work Permits on arrival in conjunction with the Facilities Deputy Manager
apprentice
Working hours
apprenticeship
Language
english
Requirements
ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
any other reasonable duties as required
experience & Knowledge
an interest and any relevant experience in coding languages such as Python or a general interest in Maths, Science or Technology
job-specific competencies
Responsibility
other reasonable duties as required
apprentice administrator
Working hours
apprenticeship
Language
english
Responsibility
managing associated key reporting and performance metrics for the legal team