FIRE ACCESS SECURITY Salary
42 INNAGE ROAD BIRMINGHAM B31 2DY
TIN: 08593878
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Earnings on positions in FIRE ACCESS SECURITY
FIRE ACCESS SECURITY is looking for employees for positions:
customer service advisor
Working hours
- full-time | Temporary
Requirements
- customer service
- call centre
- administrative
Responsibility
- to operate all relevant equipment in order to support and process the customer enquiry
- to operate all relevant manual systems/processes in order to support and process the customer enquiry
- to support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate
- to collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources
- to be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries
- responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements
- to operate all relevant computer and support systems in order to support and process the customer enquiry