FINANCIAL OMBUDSMAN SERVICE

Responsibility

• infrastructure Engineer
• looking for a new challenge?
• our infrastructure department provides the foundation for all IT services and delivers communication services for the organisation
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• contract: Permanent
• job title: Infrastructure Engineer - Network
• key responsibilities
• working hours: 35 hours per week
• one of the “go to” people for anything related to the systems you’re implementing, improving and supporting
• as an infrastructure engineer, you’ll specialise in a particular range of technology or systems, supporting, designing and implementing technology in your area, overseeing technical services that have a significant impact on our ability to deliver a great service for our customers
• you’ll be using advanced technical knowledge to deliver improvement and project work to make sure the systems in your area are working effectively and have the capability needed for the future
• take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply
• build strong relationships with other teams and users to identify and understand requirements and improvements that can be made
• to be one of the “go to” people for anything related to the systems you’re implementing, improving and supporting
• are you passionate and creative about IT, looking to join a team of likeminded people in an organisation that is changing and improving for the future? If the answer is yes, then we can't wait to hear from you
• take and share ownership of new technical developments in your area
• to build strong relationships with other teams and users to identify and understand requirements and improvements that can be made
• you will have a deep passion for all things network and security, on-prem and cloud; along with a genuine enthusiasm for learning new skills and technologies to solve real world problems and refine our infrastructure operations
• you’ll be using advanced technical knowledge to deliver improvement and project work to make sure the systems in your area are working effectively and has the capability needed for the future
• to own the way escalated technical problems are dealt with and to liaise with third parties to sort out incidents and technical problems
• to take and share ownership of new technical developments in your area

Requirements

• IPFX Contact Centre Solutions
• cisco routers, switches
• cisco Callmanager
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• strong experience working in a technical team where you’ve been resolving technical problems and delivering upgrades and improvements
• IP routing technologies for Campus and Data Centre
• cisco CUBEs
• defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support
• overlay & VPN Technologies
• writing and maintaining design, installation and configuration documentation. Using your technical knowledge and advanced troubleshooting skills to resolve complicated technical problems
• cisco SD-WAN
• technical Criteria
• network Access Control systems and 802.1x
• accredited with the Cisco CCNP Enterprise or Security or having equivalent experience
• cisco Wireless
• F5 BIG-IP Application Delivery Control & BIG-IQ
• strong experience working as a network engineer, able to demonstrate the ability to deliver a mixture of implementation, maintenance and operational support for our technologies & systems
• cisco Firepower and Cisco ASAv
• overlay and VPN Technologies
• cisco AnyConnect suite
• maintaining, configuring and administering Palo Alto Networks firewalls and Panorama security policies
• checkpoint
• experience with Cisco AnyConnect security solution, including supplicant & VPN client software and ASAv headends
• palo Alto Networks firewalls

Earnings for position infrastructure engineer

Current offers for the position:

Responsibility

• infrastructure Engineer
• looking for a new challenge?
• our infrastructure department provides the foundation for all IT services and delivers communication services for the organisation
  Show more +16
• contract: Permanent
• job title: Infrastructure Engineer - Network
• key responsibilities
• working hours: 35 hours per week
• one of the “go to” people for anything related to the systems you’re implementing, improving and supporting
• as an infrastructure engineer, you’ll specialise in a particular range of technology or systems, supporting, designing and implementing technology in your area, overseeing technical services that have a significant impact on our ability to deliver a great service for our customers
• take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply
• build strong relationships with other teams and users to identify and understand requirements and improvements that can be made
• to be one of the “go to” people for anything related to the systems you’re implementing, improving and supporting
• you’ll be using advanced technical knowledge to deliver improvement and project work to make sure the systems in your area are working effectively and have the capability needed for the future
• are you passionate and creative about IT, looking to join a team of likeminded people in an organisation that is changing and improving for the future? If the answer is yes, then we can't wait to hear from you
• take and share ownership of new technical developments in your area
• to build strong relationships with other teams and users to identify and understand requirements and improvements that can be made
• you will have a deep passion for all things network and security, on-prem and cloud; along with a genuine enthusiasm for learning new skills and technologies to solve real world problems and refine our infrastructure operations
• you’ll be using advanced technical knowledge to deliver improvement and project work to make sure the systems in your area are working effectively and has the capability needed for the future
• to take and share ownership of new technical developments in your area

Requirements

• cisco routers, switches
• strong experience working in a technical team where you’ve been resolving technical problems and delivering upgrades and improvements
• IP routing technologies for Campus and Data Centre
  Show more +17
• defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support
• overlay & VPN Technologies
• writing and maintaining design, installation and configuration documentation. Using your technical knowledge and advanced troubleshooting skills to resolve complicated technical problems
• cisco SD-WAN
• technical Criteria
• network Access Control systems and 802.1x
• accredited with the Cisco CCNP Enterprise or Security or having equivalent experience
• cisco Wireless
• F5 BIG-IP Application Delivery Control & BIG-IQ
• strong experience working as a network engineer, able to demonstrate the ability to deliver a mixture of implementation, maintenance and operational support for our technologies & systems
• cisco Firepower and Cisco ASAv
• overlay and VPN Technologies
• cisco AnyConnect suite
• maintaining, configuring and administering Palo Alto Networks firewalls and Panorama security policies
• checkpoint
• experience with Cisco AnyConnect security solution, including supplicant & VPN client software and ASAv headends
• palo Alto Networks firewalls

Current offers for the position:

Responsibility

• terms of reference, drawing on analysis of strategy, performance, risks, assurance and business issues to hone and target the audit assurance
• risks and controls matrices, demonstrating a logical and qualitative audit approach, supporting evidence-based findings and observations
• stakeholder management and communication throughout the audit cycle, including regular briefings with Executive sponsors on emerging findings
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• managing close out meetings with customers, testing factual accuracy of findings, understanding the wider context and consideration of appropriate action plans
• project plans tracking progress of audits against budget and timelines
• work on adhoc advisory reviews and investigations
• ensuring standards of quality and accuracy are maintained
• researching wider industry trends to bring external insights to findings to support management to continuously improve
• support the production of audit MI and progress reports for stakeholders
• take a lead on the follow up of previous actions ensuring risks are mitigated
• recommend and implement ideas to improve internal audit efficiency and effectiveness
• A Fantastic opportunity to be part of a brand-new internal audit department within the Financial Ombudsman Service, to provide the Board and the Executive Committee with independent assurance on the governance, risk management and internal controls across the Service
• testing and documenting assigned audit procedures for engagements, in line with departmental KPIs and methodology
• reporting to: Head of Internal Audit
• play an active role in developing relationships with senior stakeholders and across the organisation to gain business intelligence and promote the role of Internal Audit
• key responsibilities

Requirements

• knowledge of the financial sector and the regulatory context would be desirable
• minimum Criteria
• experience of auditing programmes and IT general controls
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• qualified ACA/CIA
• working with co-sourced SMEs to add value to audits
• A professional auditing qualification CIA, ACA or equivalent
• our people are the most important part of delivering our purpose
• impactful interpersonal & communication skills, ability to interact with senior management solve problems. Strong sense of objectivity and integrity
• experience of using data analytic tools and other innovations to analyse and evaluate the effectiveness of process controls
• so, we offer an attractive, competitive salary and flexible benefits to suit them
• open minded, keen to develop and to progress
• desirable Criteria
• experience in audit across all stages of the audit lifecycle, including project managing audit delivery, risk-based planning, testing, agreeing findings with management, drafting reports, and validating agreed actions
• flexible and agile approach – responsive to urgent management requests, reprioritising and adapting to changing circumstances. Proactive, curious, and engaged with internal audit customers
• why Financial Ombudsman Service?
• if it wasn’t for their amazing efforts, ideas, and commitment we wouldn’t be able to make a difference that we do today

Current offers for the position:

Responsibility

• apprentice paralegal
• you will be a member of our in-house legal team
• looking for a new challenge?
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• the team are responsible for managing, mitigating, and monitoring legal and jurisdiction risks arising in the context of our core statutory role, namely resolving financial services disputes on a fair and reasonable basis
• take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply
• total hours per week: 35

Requirements

• A Level or equivalent Any Essential
• organisation skills, Problem solving skills, interest in Law

Earnings for position apprentice

Current offers for the position:

Responsibility

• transformation Project Manager
• looking for a new challenge?
• contract: Permanent
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• key responsibilities
• working hours: 35 hours per week, Full-time. You’ll agree your working pattern with your manager
• quality check standard project management artefacts
• reporting to: Head of Programme Management
• as a Transformation Project Manager, you’ll ensure that projects that you are assigned are delivered on time, to an agreed quality and within budget in accordance with our in-house Change Framework
• take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply
• ensuring publication of reports to a continually high standard suitable for a variety of audiences
• location: London Docklands - Our permanent hybrid policy sees us all working four days across a fortnight in the office
• you will manage and coordinates the day-to-day running of an effective portfolio of transformation projects and initiatives, ensuring controls and governance are being appropriately applied
• are you passionate about project management, looking to join a team of likeminded people in an organisation that is changing and improving for the future? If the answer is yes, then we can't wait to hear from you
• liaises with stakeholders and teams throughout the business to gather requirements and establish the structure of reports to ensure consistency
• reporting into our newly appointed Head of PMO and Programme Manager, you will be joining at an exciting time for the Service, and you will be responsible for implementing change and delivering projects across people and process projects within the transformation portfolio
• reporting to: Head of Business Relationship Management
• ensuring accurate scoping of projects, and working with stakeholders to identify and secure the resources needed for a successful delivery

Requirements

• to succeed, you’ll need to demonstrate
• successfully delivering projects to achieve strategic organisational goals, often in an uncertain or fast-paced environment
• you’ll also need to have experience in creating and maintaining project related documentation, plans and RAID logs
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• flexibly and pragmatically applying project management discipline with minimum bureaucracy to unlock business change
• applying analytical and facilitation skills to find solutions to unblock a project, and move forwards, when the way forward isn’t clear
• leading, influencing and driving change by rallying others behind your plan – motivating your project team to collectively deliver goals
• driving results by working with diverse, multidiscipline project teams
• effective communication and influencing skills both within your project teams and out to the wider organisation
• holding a recognised industry qualification such as PRINCE2, MSP, Agile PM and APMI Change Management
• to be successful in this role you’ll need to have project management experience, either as a project manager or in a senior project support role and a demonstrable track record of delivering successful projects and portfolios on time and within budget
• detailed project planning using recognised project management tools
• strong verbal and written communication skills with the ability to build effective, influential working relationships with a wide range of multi-disciplinary teams at all levels
• working across multiple projects simultaneously, managing conflicting priorities and interdependencies
• dealing with ambiguity, managing uncertainty, and responding to the unforeseen

Current offers for the position: