FINANCIAL CONDUCT Salary - Salary Report

service manager

4 the last 66 days, recently 2023-01-04

Responsibility

key responsibilities will include being responsible for the delivery of stable and high-quality day to day IT operational services
co-ordinating employees and suppliers across the IT Supply Chain for all incidents and problems, monitoring and reporting on performance metrics
delivering the current and future IT services through 3rd party suppliers, managing the day to day relationship with the relevant suppliers
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quality assure and hold suppliers accountable for 1st and 2nd line incident and knowledge management services to employees
they will also provide support for and co-ordination of the remediation of any disruptions or broader operational issues
quality assure and hold suppliers accountable for 1st and 2nd line incident and problem management services to employees
creating and maintaining documentation for the supported components and ensuring it is available to service providers
co-ordination of major/high severity internal and external incidents and problems, providing business impact analysis and updates to stakeholders as appropriate
identify, recommend change and initiate actions required and work with 3rd party suppliers to maintain or improve levels of service
managing acceptance of changes to supplier services effectively, including contractual change, financial adjustments and ways of working
seeking innovative solutions and improvements to ensure the highest quality of incident and knowledge management services are provided
seeking innovative solutions and improvements to ensure the highest quality of incident and problem management services are provided
provide Service Operations expertise to FCA project teams and suppliers for all aspects of the service lifecycle
co-ordinating employees and suppliers across the IT Supply Chain for all incidents, requests and knowledge, monitoring and reporting on performance metrics. Would hold responsibility for the customer satisfaction survey and also driving self serve
implementation and Delivery of Proactive Problem Management
management Information production on a periodic basis
monitoring and quality assuring 3rd party delivery of service management processes to contractual service levels, ensuring that incidents and request procedures and management is compliant with the frameworks and procedures defined within BTS service architecture
where required support activity to major/high severity internal and external incidents and problems, providing business impact analysis and updates to stakeholders as appropriate
updating and sharing changes to the incident and knowledge operations framework, policies, procedures, processes, manuals and end user guidance materials with 3rd parties and employees
updating and sharing changes to the incident and problem operations framework, policies, procedures, processes, manuals and end user guidance materials with 3rd parties and employees
attendance at the weekly Service Governance Board to discuss Major Incidents, Root Cause and Preventative Measures
providing insight to strategic supplier managers regarding contractual breaches, long term improvement plans and specific action plans to resolve issues with or implement changes to service desk 3rd party service provision
identify and manage the mitigation of service risks for DAPG

Requirements

intermediate ITIL V3 qualification
experience of working within an Agile environment
experience of a SIAM Operating Model in a multi or out-sourced IT Supply Chain ModeI TIL V3 certification
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we’re a signatory to the Government’s Disability Confident scheme
experience of working in a structured project management methodology
significant experience in problem and incident management in a multi-sourced IT supply chain
experience of managing 3rd parties to deliver IT Services
experience of structured Project Management methodology Experience in Risk Management Methodologies
experience in Risk Management Methodologies
A minimum criterion needs to be measurable from reviewing a candidate’s CV
ability to develop and maintain excellent relationships with customers and stakeholders, with gravitas and credibility
the FCA’s Values & Diversity
able to coach others to high performance
open and clear communication skills, able to extract business issues from technical information and relay to business stakeholders
confident at making decisions, often with imperfect information
proactive and pragmatic problem solver
we're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role
deep understanding of the processes that are part of the ITIL V3 Service Delivery lifecycle with ITIL V3 certification
deep understanding of the disciplines and processes that are part of the ITIL V3 Service Delivery lifecycle and software change delivery lifecycle
this means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role
awareness of systems integration, installation, commissioning and decommissioning challenges and the impact they can have on the service desk provision, and experience of resolving issues presented by the integration of new technologies and workplaces
experience in detailing requirements for changes to the Incident and Problem management service or changes in response to a business requirement that impacts the service desk
experienced in operational management of 3rd parties, managing associated risks and issues with delivery, identifying opportunities to work in partnership to improve services
excellent stakeholder and relationship management skills, understanding the business impact and being able to tailor communication content and style to suit the specific needs of the business. Using influence and negotiating techniques
our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator
high resilience and tenacity, with gravitas and credibility when resolving major incidents and rigour and reliability in the follow up and implementation of agreed actions
exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme
as an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis

Current offers for the position:

Product Service Manager London

The Role Business and Technology Solutions (BTS) provides the IT and Change services for the Financial Conduct Authority (FCA). As part of the technology organisation at the FCA, we run digital products throughout the organisation. We are passionate about delivering value in a fun collaborative manner and being an influencer at the heart of the global RegTech and FinTech revolutions driving the digital economy. We are in the early stages of our Agile journey and are adapting our ways of working to ensure we can maximise efficiency and serve our customers. Data & Analytics Product Group (DAPG) As the size, complexity and the rate of change of our regulatory landscape increases, the FCA is committed through its Data Strategy to harness the power of data and advanced analytics to support our Mission. DAPG’s products are a key component of the Data Strategy, enabling the FCA to reduce harm now and in the future by supporting the collection, storage, reporting, analytics and publishing of data. DAPG’s products provide access to data across all regulatory divisions and lines of business and are used by regulated firms, the Bank of England and most FCA colleagues. The Product Service Manager is part of DAPG and is responsible for the delivery of stable and high-quality day to day IT operational services to the FCA from suppliers. They will also provide support for and co-ordination of the remediation of any disruptions or broader operational issues. Key responsibilities:- Delivering the current and future IT services through 3rd party suppliers, managing the day to day relationship with the relevant suppliers. Creating and maintaining documentation for the supported components and ensuring it is available to service providers. Monitoring and quality assuring 3rd party delivery of service management processes to contractual service levels, ensuring that incidents and request procedures and management is compliant with th

Responsibility: delivering the current and future IT services through 3rd party suppliers, managing the day to day relationship with the relevant suppliers, creating and maintaining documentation for the supported components and ensuring it is available to service providers, monitoring and quality assuring 3rd party delivery of service management processes to contractual service levels, ensuring that incidents and request procedures and management is compliant with the frameworks and procedures defined within BTS service architecture, identify, recommend change and initiate actions required and work with 3rd party suppliers to maintain or improve levels of service

Requirements: the FCA’s Values & Diversity, please contact Lucy Shave - [email protected] for further information

full-time

Job position: service manager

2023-01-04

Service Manager London

Role Details: The Service Manager, Senior Associate is part of the Service Operations Team in the Infrastructure & Operations Product Group, and is responsible for provision of Incident, Request and Knowledge Management services to FCA employees. Key Responsibilities: Co-ordinating employees and suppliers across the IT Supply Chain for all incidents, requests and knowledge, monitoring and reporting on performance metrics. Would hold responsibility for the customer satisfaction survey and also driving self serve. Quality assure and hold suppliers accountable for 1st and 2nd line incident and knowledge management services to employees. Where required support activity to major/high severity internal and external incidents and problems, providing business impact analysis and updates to stakeholders as appropriate. Updating and sharing changes to the incident and knowledge operations framework, policies, procedures, processes, manuals and end user guidance materials with 3rd parties and employees. Seeking innovative solutions and improvements to ensure the highest quality of incident and knowledge management services are provided. Providing insight to strategic supplier managers regarding contractual breaches, long term improvement plans and specific action plans to resolve issues with or implement changes to service desk 3rd party service provision. Provide Service Operations expertise to FCA project teams and suppliers for all aspects of the service lifecycle. Minimum Criteria: We're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Significant experience in providing managing an incident and knowledge service for 6000+ employees in an outsourced or multi-sourced environment, on behalf of a financial servi

Responsibility: co-ordinating employees and suppliers across the IT Supply Chain for all incidents, requests and knowledge, monitoring and reporting on performance metrics. Would hold responsibility for the customer satisfaction survey and also driving self serve, quality assure and hold suppliers accountable for 1st and 2nd line incident and knowledge management services to employees, where required support activity to major/high severity internal and external incidents and problems, providing business impact analysis and updates to stakeholders as appropriate, updating and sharing changes to the incident and knowledge operations framework, policies, procedures, processes, manuals and end user guidance materials with 3rd parties and employees

Requirements: we're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role, significant experience in providing managing an incident and knowledge service for 6000+ employees in an outsourced or multi-sourced environment, on behalf of a financial services or large corporate organisation, awareness of systems integration, installation, commissioning and decommissioning challenges and the impact they can have on the service desk provision, and experience of resolving issues presented by the integration of new technologies and workplaces, experienced in operational management of 3rd parties, managing associated risks and issues with delivery, identifying opportunities to work in partnership to improve services

full-time

Job position: service manager

2022-12-14

Product Service Manager London

The Role: As part of the technology organisation at the FCA, we run digital products throughout the organisation. We are passionate about delivering value in a fun collaborative manner and being an influencer at the heart of the global RegTech and FinTech revolutions driving the digital economy. We are in the early stages of our Agile journey and are adapting our ways of working to ensure we can maximise efficiency and serve our customers. Infrastructure Product Group (IPG): As the size, complexity, and the rate of change of our regulatory landscape increases, the FCA is committed through its Data Strategy to harness the power of data and advanced analytics to support our Mission. IPG is at the heart of enabling this change through our AWS products where we host a broad range of capabilities which enable the FCA to store, process and analyse data to take informed decisions. The IPG Product Service Manager role is an integral part of the Product Group team and is responsible for leading our service management processes and capabilities. Key Responsibilities: Key responsibilities will include being responsible for the delivery of stable and high-quality day to day IT operational services. They will also provide support for and co-ordination of the remediation of any disruptions or broader operational issues. Key aspects of the work will include: Leading the operational activities and team within the Product Group including Incident Management, Problem Management, Continual Service Improvement, Request Fulfilment and Change Management. Ensuring that existing workflows are regularly reviewed, updates made as Services go live or are decommissioned. Ensuring all operational documentation is of high quality and complete which includes artefacts such as runbooks, ITSCM plans, support rotas etc Building relationships with the Service Operations group as well as business stakeholders and the app

Responsibility: key responsibilities will include being responsible for the delivery of stable and high-quality day to day IT operational services, they will also provide support for and co-ordination of the remediation of any disruptions or broader operational issues, identify and manage the mitigation of service risks for the product group

Requirements: we’re a signatory to the Government’s Disability Confident scheme, this means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role, A minimum criterion needs to be measurable from reviewing a candidate’s CV, exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme

full-time

Software: powerpoint, excel, word

Job position: service manager

2022-10-31

Service Manager London

Background: The Service Operations Team, are part of the Infrastructure and Operations department within the Business Technology Solutions Division and are responsible for providing best practice and frameworks for providing IT services to the FCA. The Service Desk Services Team are owners of the FCAs Incident, Problem, Request and Knowledge Management Policies and Processes. They are responsible for the governance and oversight of the 3rd Party suppliers responsible for providing these services to the FCA. They are focused on ensuring high quality IT services are provided to all FCA employees, leading efforts of 3rd party suppliers in the management of Major Incidents, highly complex challenges, typically spanning large groups of employees. Service Desk Services also provides a support to the provision of services to the Bank of England, working alongside the Relationship management team as SME’s in this relationship Key Responsibilities: Co-ordinating employees and suppliers across the IT Supply Chain for all incidents and problems, monitoring and reporting on performance metrics. Quality assure and hold suppliers accountable for 1st and 2nd line incident and problem management services to employees. Co-ordination of major/high severity internal and external incidents and problems, providing business impact analysis and updates to stakeholders as appropriate. Updating and sharing changes to the incident and problem operations framework, policies, procedures, processes, manuals and end user guidance materials with 3rd parties and employees. Seeking innovative solutions and improvements to ensure the highest quality of incident and problem management services are provided. Providing insight to strategic supplier managers regarding contractual breaches, long term improvement plans and specific action plans to resolve issues with or implement changes to service desk 3rd party service provision. Provide Service Op

Responsibility: co-ordinating employees and suppliers across the IT Supply Chain for all incidents and problems, monitoring and reporting on performance metrics, quality assure and hold suppliers accountable for 1st and 2nd line incident and problem management services to employees, co-ordination of major/high severity internal and external incidents and problems, providing business impact analysis and updates to stakeholders as appropriate, updating and sharing changes to the incident and problem operations framework, policies, procedures, processes, manuals and end user guidance materials with 3rd parties and employees

full-time

Job position: service manager

2022-10-31

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enterprise architect

3 the last 82 days, recently 2023-01-13

Responsibility

discovering, challenging, recommending, and articulating operating model change, strategic questions and responses to achieve strategic goals
own and Deliver stakeholder ready architecture products, e.g
provide approach and framework to help the business divisions identify how they want to run their business to deliver the FCA’s vision and their strategic objectives, applying the appropriate strategic analysis models and methods to deconstruct a problem to identify, clarify and articulate change
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provide oversight and guidance of work of associates wider community of architects
responsible for translating business strategy into a practical architecture products & services that achieve FCA outcomes, aligning with supervision, policy, competition, enforcement or market oversight, risk, or general counsel etc.)
provide recommendation & assurance to senior stakeholders and various Design Authorities to resolve for cross-divisional impacts, and ensuring a standard approach and quality of design work across the organisation
identifying opportunities for business innovation and shape design proposals for executing them; driving innovation within the business where this delivers quick wins and business benefit and is in the boundary of the business architecture roadmap
architecture product roadmap, capability model and value maps, Target Operating Models , high level designs, impact and risk assessments in accordance with agreed standards, which detail the key components the organisation needs, the scale of the change and the transition required to achieve its target state and deliver its strategic and business objectives
contributing to the relevant communities of practice, providing thought leadership, coaching and mentoring of other employees to build the overall business architect capability within Technology Division

Requirements

due to the volume of applications, we may not able to interview all candidates who qualify under the scheme
experience deciphering strategic documentation into practical architecture
commercially aware, the ability to understand supplier proposals and promote cost effective solutions
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overall knowledge of a broad range of technology, trends and standards in providing IT products as services
experience with formal programme management methodologies
politically aware, able to facilitate outcomes where priorities and personalities are in conflict
experience in conducting market, customer and value assessments and using insights to shape business architecture in support of business strategies
experience of designing solutions for large organizations and leading business stakeholders through the development and execution of their strategy through architecture
A proactive and creative thinker, whilst grounded in the use of analysis tools and frameworks to solve problems and innovate
line management experience will be an advantage
excellent communication skills able to translate technical information, challenges, and requirements into easily understandable and digestible content for a business audience
open, curious, collaborative, can-do attitude
as a signatory to the Disability Confident scheme, we offer interviews to disabled candidates entering under the scheme, should they meet the minimum criteria for a role
expertise in architectural frameworks and concepts, methodologies and mapping standards and approaches i.e. capability maps, value chain analysis, value creation and business models and experience in the use of enterprise architecture tooling
understanding of the relevant FCA divisions and their functions, processes and the outcomes they are seeking to achieve, including how this links to FCA strategy and objectives
we're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role
understanding the relevant FCA divisions and their functions, processes and the outcomes they are seeking to achieve, including how this links to FCA strategy and objectives
detailed knowledge of people, processes, technology, partnerships/interactions and governance that supports the relevant business division and how divisional objectives, outcomes and initiatives impact other business areas
experience working as an enterprise architect and at least one of data/solution/technical/infrastructure/software architect , either in professional services, financial services, or the public sector / regulated environment
experience working as an enterprise architect and at least one of data/solution/technical/infrastructure/software architect, either in professional services, financial services, or the public sector / regulated environment
good facilitator, drawing out problems, active listening skills, involving and gaining commitment from the relevant stakeholders in the business with credibility and gravitas to establish trust, gaining consensus and buy-in, orchestrating engagement and collaboration with senior leadership
experience of Financial Services or a government / regulatory body and how the relationship between processes, people, data and systems within these organisations are key pillars in enabling business change
good facilitator, drawing out problems, involving and gaining commitment from the relevant stakeholders in the business with credibility and gravitas to establish trust, gaining consensus and buy-in, orchestrating engagement and collaboration with senior leadership

Current offers for the position:

Enterprise Data Product Architect London

Enterprise Data Platform Product Architect The Technology division provides the IT and Change services for the Financial Conduct Authority (FCA). As part of the technology organisation at the FCA, we run digital products throughout the organisation. We are passionate about delivering value in a fun collaborative manner and being an influencer at the heart of the global RegTech and FinTech revolutions driving the digital economy. We are continuing our Agile journey and are adapting our ways of working to ensure we can maximise efficiency and serve our customers. Data & Analytics Product Group (DAPG) As the size, complexity and the rate of change of our regulatory landscape increases, the FCA is committed to harnessing the power of data and advanced analytics to support our 3-year business plan. DAPG’s products are a key component of the Data Strategy, enabling the FCA to reduce harm now, and in the future, by supporting the management, storage, reporting, analysis, and discovery of data. DAPG’s products provide access to data and data capabilities across all regulatory divisions and lines of business. The Role The Enterprise Data Platform (EDP) Product Architect role sits within DAPG, and is responsible for the platforms overall architecture, including service and data management, for a product capability roadmap and the quality assurance of architectural decisions, technical designs and other architectural deliverables to ensure alignment to enterprise platform and integration strategies, standards and patterns. What does the role involve / What are the key responsibilities? Shaping the EDP product capability roadmaps that identifies the scope, prioritisation, and timeframes for delivery of EDP capabilities, as well as addressing technical debt Supporting the Product Owner to understand the needs of business stakeholders Producing product solution architectures that provide High le

Requirements: commercially aware, the ability to understand supplier proposals and promote cost effective solutions, the FCA's Values & Diversity

full-time

Job position: enterprise architect

2023-01-13

Enterprise Architect - Technical Specialist London

Join us at the FCA! The landscape of financial services regulation is constantly changing, impacting the way in which the FCA regulates. The Technology division enables the FCA to deliver, through the implementation and management of cutting-edge, industry leading technology and digital solutions, used by tens of thousands of firms and millions of consumers across the financial services sector in their interactions with the FCA. Working as an Enterprise Architect is a senior role within new Enterprise Architecture team – NEAT in the Strategy & Architecture department. You will be responsible for strategic enterprise roadmaps, lead architecture activity on significant products, programmes and initiatives of high complexity, adding value to a wide range of business and technology stakeholders across FCA. You can read more about what we do at the FCA here. You’ll have the opportunity to: Translate business strategy into a practical architecture products & services that achieve FCA outcomes, aligning with supervision, policy, competition, enforcement or market oversight, risk, or general counsel etc.). Own and Deliver stakeholder ready material. Provide recommendation & assurance to senior stakeholders (including SLT) and various Design Authorities to resolve for cross-divisional impacts and ensure a standard approach and quality of design work across the organisation. Identify opportunities for business innovation and shape design proposals for executing them; drive innovation within the business where this delivers quick wins and business benefit and is in the boundary of the business architecture roadmap. Provide oversight and guidance of work of associates wider community of architects. Contributing to the relevant communities of practice, providing thought leadership, coaching and mentoring of other employees to build the overall business architect capability within Technology Division.

Requirements: as a signatory to the Disability Confident scheme, we offer interviews to disabled candidates entering under the scheme, should they meet the minimum criteria for a role, due to the volume of applications, we may not able to interview all candidates who qualify under the scheme, experience working as an enterprise architect and at least one of data/solution/technical/infrastructure/software architect, either in professional services, financial services, or the public sector / regulated environment, experience in conducting market, customer and value assessments and using insights to shape business architecture in support of business strategies

full-time

Job position: enterprise architect

2022-11-22

Enterprise Architect London

About the role: The Enterprise Architect is a senior role within new Enterprise Architecture team – NEAT in the Strategy & Architecture department. The role be responsible for strategic enterprise roadmaps, and lead architecture activity on significant products, programmes and initiatives of high complexity, adding value to a wide range of business and technology stakeholders across FCA. Engagements will include alignment to Data & Intelligence and business divisions ensuring business, data and technical architecture can meet transformational needs of the FCA. The products & services generated must both cohere with strategic enterprise stands and meet the business customer’s needs while ensuring fit and integrity across other divisions. This is a senior role with potential to serve as EA squad lead if need arise depending on skills and experience. Key Responsibilities: Provide approach and framework to help the business divisions identify how they want to run their business to deliver the FCA’s vision and their strategic objectives, applying the appropriate strategic analysis models and methods to deconstruct a problem to identify, clarify and articulate change. Responsible for translating business strategy into a practical architecture products & services that achieve FCA outcomes, aligning with supervision, policy, competition, enforcement or market oversight, risk, or general counsel etc.). Provide recommendation & assurance to senior stakeholders (including SLT) and various Design Authorities to resolve for cross-divisional impacts, and ensuring a standard approach and quality of design work across the organisation. Identifying opportunities for business innovation and shape design proposals for executing them; driving innovation within the business where this delivers quick wins and business benefit and is in the boundary of the business architecture roadmap. Discovering, challenging, recommending,

Responsibility: provide approach and framework to help the business divisions identify how they want to run their business to deliver the FCA’s vision and their strategic objectives, applying the appropriate strategic analysis models and methods to deconstruct a problem to identify, clarify and articulate change, responsible for translating business strategy into a practical architecture products & services that achieve FCA outcomes, aligning with supervision, policy, competition, enforcement or market oversight, risk, or general counsel etc.), provide recommendation & assurance to senior stakeholders and various Design Authorities to resolve for cross-divisional impacts, and ensuring a standard approach and quality of design work across the organisation, identifying opportunities for business innovation and shape design proposals for executing them; driving innovation within the business where this delivers quick wins and business benefit and is in the boundary of the business architecture roadmap

Requirements: we're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role, experience working as an enterprise architect and at least one of data/solution/technical/infrastructure/software architect , either in professional services, financial services, or the public sector / regulated environment, experience in conducting market, customer and value assessments and using insights to shape business architecture in support of business strategies, experience of designing solutions for large organizations and leading business stakeholders through the development and execution of their strategy through architecture

full-time

Job position: enterprise architect

2022-10-25

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administrator

4 the last 70 days, recently 2023-01-05

Responsibility

logging and data capture of all applications and notifications within an agreed timescale
travel bookings for team members
engaging with internal and external stakeholders appropriately
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diary support for managers and teams, including room bookings, rescheduling and prioritisation
use of FCA systems and case tracker systems to ensure information is recorded accurately and in a timely manner
support for recruitment activities
challenging existing procedures/ways of working, identifying improvements to increase efficiency and effectiveness of business process
induction of new members of staff and keeping induction materials up to date
procedures updated and continuous process improvement
maintaining the organogram, contact lists and email distribution lists
experience of dealing with high volumes of Data Input will be required
arranging departmental meetings and coordinating guest speakers
self-starter, and being able to multi-task processes and on-training
records management
responsible for their own personal learning and development
co-ordinating with the wider Professional Business Support Team, providing cover as required for administration colleagues
raising departmental purchase orders
this is an exciting opportunity if you’re looking to work within a busy environment and develop your Regulatory knowledge
away day and event organisation and support
skills/Experience Required
arranging travel
performing regular and ad hoc administrative tasks for the department eg onboarding/offboarding staff
co-ordinating meeting agendas, taking minutes and following up on actions
assisting with recruitment
helping manage data submissions
experience editing an organisation’s intranet pages
minimum
requesting laptops and systems ready for new joiners and ensuring all requests are actioned on time
we’re a signatory to the Government's Disability Confident scheme

Current offers for the position:

Team Administrator London

Team Administrator – Supervision Hub The Role The Supervision Hub is a key part of the Authorisations Division within the Conduct Business Unit. Our customers are both the regulated community and members of the public. As first point of contact the Supervision Hub handles calls from regulated firms as well as from consumers every day. The Supervision Hub has accreditation from the Contact Centre Association (CCA), an organisation recognised as a professional body for Contact Centres. This highlights the Supervision Hub as an area committed to continual improvement and professionalism not only in its processes and procedures but also for its people We now have a full-time administrator vacancy which will involve working with, and supporting, the Supervision Hub Senior Manager and management team on a day-to-day basis. The position offers a variety of activities, including an opportunity to cover the Head of Department (HoD)’s PA role over holiday periods, and being an involved and vital part of the department. What does the role involve? Managing the diaries/providing administrative support to the Senior Manager and several Managers. Providing support to, and cover for, the HoD’s PA. Co-ordinating meeting agendas, taking minutes and following up on actions Creating/maintaining team OneNote Booking meeting rooms ensuring they have all necessary equipment Arranging travel Performing regular and ad hoc administrative tasks for the department eg onboarding/offboarding staff (lockers, email distribution lists, updating the organogram, etc). Requesting laptops and systems ready for new joiners and ensuring all requests are actioned on time Assisting with recruitment Co-ordinating/organising events What will the candidate get from the role? Opportunity to learn more about the FCA by being an integral par

Responsibility: co-ordinating meeting agendas, taking minutes and following up on actions, booking meeting rooms ensuring they have all necessary equipment, arranging travel, performing regular and ad hoc administrative tasks for the department eg onboarding/offboarding staff

full-time

Requirements: team player, able to work flexibly, the FCA's Values & Diversity

Software: excel, word

Job position: administrator

2023-01-05

Team Administrator London

Administrator (Knowledge, Information & Insight Team) Financial Conduct Authority – Permanent, Full-Time Background The industry we regulate is an increasingly information based one – so for us to keep pace and be the regulator we need to be, we also need to access, use and manage information, records and knowledge effectively. Across the FCA we all use this content, and while we know there are aspects that work well, we also have a real appetite to address some of the challenges in how we direct, source, receive, assess, and prioritise the information we have. In Knowledge Information & Insight (KI&I) our focus is to: Understand where information is held within the organisation and join the dots to ensure the right people know the right things at the right time. Ensure that our organisation’s records are managed and governed appropriately. Establish a mindset of curiosity and continuous improvement in our people. Ensure knowledge management is effectively led and coordinated within the FCA. We are looking to hire a team administrator to provide day to day support for the KI&I function. The team administrator works to the Senior Manager and supports the wider management team, provides support to departmental projects, as well as providing wider departmental and divisional support. What does the role involve? What are the key responsibilities? We are looking for a flexible, professional and highly organised administrator. This is not an exhaustive list but, key responsibilities include: Travel bookings for team members Diary support for managers and teams, including room bookings, rescheduling and prioritisation Support for recruitment activities Induction of new members of staff and keeping induction materials up to date Maintaining the organogram, contact lists and email distribution lists

full-time

Responsibility: travel bookings for team members, diary support for managers and teams, including room bookings, rescheduling and prioritisation, support for recruitment activities, induction of new members of staff and keeping induction materials up to date

Requirements: ability to deal with highly confidential and staff-sensitive information to FCA standards of handling, A self-starting approach - the ability to work proactively using own initiative with minimal supervision, the FCA's Values & Diversity

Software: powerpoint, excel, word

Job position: administrator

2022-12-02

Professional Support Administrator - 12 Month FTC London

Background We are looking for someone who will provide a high level of administrative support to the Investment Platform and SIPP Operator Department. Likely to maintain systems/processes or undertake tasks that support the working of teams, projects or individuals. What does the role involve? Providing key day to day support and assistance to the department including diary management, prioritising the daily schedule, managing joiner/mover/leaver IT requirements and resolving ad-hoc issues or queries on behalf of the managers. Working alongside local Head of Department’s PAs and the Director’s PA to coordinate the division’s administrative activities, including ensuring there is adequate administrative cover within the Division, and being a role model and key information contact point. Co-ordinating attendance of external meetings including meeting room bookings, travel, accommodation and expenses. What will the role involve Excellent opportunity to learn new skills within a different environment within the organisation. Chance to engage with a diverse range of internal stakeholders on sensitive projects Potential to engage in wider supervision activity, depending on your workload, level of interest and capability About You Minimum criteria **Any disabled applicant meeting the minimum criteria will automatically progress to interview stage, should they enter under the Disability Confident scheme. For more information on the FCA’s commitment to building a diverse and inclusive workforce, including guidance on drafting criteria, please refer to the FCA’s Positive Action Framework.** Proven experience managing the diary of multiple managers Proven experience managing the administrative tasks Excellent written communication skills Essential Flexibility to adapt & react to changing circumstances, reprioritising as necessary Ability

Responsibility: co-ordinating attendance of external meetings including meeting room bookings, travel, accommodation and expenses, about You, this roles are graded as Professional Support - Corporate

Requirements: flexibility to adapt & react to changing circumstances, reprioritising as necessary, the FCA's Values & Diversity

full-time

Software: powerpoint, excel, word

Job position: administrator

2022-12-01

Administrator Authorisation Support Team London

There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40 million consumers of financial products and the stability of our economy. Our people are integral to our success as an organisation, working alongside industry, visiting firms and speaking to consumers every day as we strive to ensure the FCA is setting the standard for other regulatory bodies across the world. From regulating Consumer Credit to driving action on Foreign Exchange manipulation or helping strengthen accountability in the banking sector, the FCA is working with the industry to protect consumers, ensure the integrity of the UK financial system and promote fair and effective competition. Our remit has expanded significantly since our creation in 2013, with the number of firms we regulate growing from 23,000 to nearly 60,000. We oversee conduct across the full span of the financial sector from global investment banks to high street payday lenders and are now preparing to implement a new strategy that will sharpen our focus to face the regulatory challenges ahead. The Authorisations Support Team sits in the Wholesale Authorisations Department, within the Authorisations Division and is responsible for the receipt of Applications from several areas within the division. The team is central to the smooth running of the division and is responsible for providing administrative support across the division. The team log all applications and notifications received for the majority of regulatory processes within the Division. The team also deals with a number of other administrative tasks, such as dealing with post, archiving and inbox management, and processing standing data notifications. What does the role involve? What are the key responsibilities? This is an important role as the associate is responsible for ensuring that the rest of the division is fully supported and able to meet its Service Level

full-time

Responsibility: the Authorisations Support Team sits in the Wholesale Authorisations Department, within the Authorisations Division and is responsible for the receipt of Applications from several areas within the division, logging and data capture of all applications and notifications within an agreed timescale, engaging with internal and external stakeholders appropriately, use of FCA systems and case tracker systems to ensure information is recorded accurately and in a timely manner

Requirements: uses own initiative, with a 'can do' attitude and willingness to get things done, finding imaginative solutions to competing demands

Job position: administrator

2022-10-28

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pa

3 the last 10 days, recently 2023-01-11

Responsibility

being a friendly, welcoming, helpful face of the Director’s office, liaising kindly and helpfully with internal and external stakeholders
diary management for the director, remaining flexible to frequent and often short notice changes
assist EA with management of the Director’s inbox, effectively categorising and flagging emails to ensure efficiency
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arranging meetings or complex travel for other senior members of the Transformation team who do not have PA or admin support
helping travel arrangements where necessary, including overseas travel
managing requests for the Director’s availability to review documents and ensuring sufficient time for review
communicating internally and externally with stakeholders at all levels
working closely with the Director and the Executive Assistant to ensure that all actions are picked up and taken forward in a timely fashion
acting as first point of contact for many internal queries
ensuring that your office complies with local and FCA wide processes and procedures
dedicating 50% of your time to adding value and ensuring the smooth running of the department, including
an insight into senior management and leadership
leading and providing administrative guidance for members of the Transformation team, passing on the latest information and knowledge from the Professional Business Support community
the opportunity to work in a busy, challenging and engaging environment with a wide and varied workload
inbox management - monitoring of emails, including the recording and tracking of actions, drafting and sending replies as appropriate on behalf of the HoD, proactively identifying and taking on actions
organising department events, including liaising with internal conferencing as appropriate

Benefits

mutual

Current offers for the position:

PA to Head of Department London

PA to Head of Department in Authorisations (12 Month FTC) We are looking for an experienced PA to support and represent the Head of Department of our Approved Persons & Mutuals (APM) Department in Authorisations. APM is responsible for the assessment and approval of Non-executives and Senior Executives in Financial Services firms. We are committed to delivering improvements in the FCA’s approach to assessing senior individuals and the overall governance of firms. Separately we are the registering authority for mutual societies with responsibility for assessment and registration of co-operative societies, community benefit societies, credit unions, building societies and friendly societies. Working together with the departmental administrator and other PAs in the division, you will have the chance to be involved in and see decision making at SLT level, as well as being part of the management team. What does the role involve? What are the key responsibilities? The role holder will be an integral part of the departmental management team and therefore must be prepared to be involved in, and contribute to, discussions on the wide range of topics important in leading this function. The effective management of the HoD’s office will be achieved by ensuring you are one step ahead, using your initiative and common sense. Pro-activity is essential, alongside an adaptable approach to influencing the rest of the management team, and remaining available to respond to questions from around the department. This is a fast moving and ever-changing environment and you must therefore be comfortable with regular change and able to adapt with it. The successful candidate will need to demonstrate strong interpersonal skills as the ‘entry point’ to the department, be highly organised and be able to work to tight deadlines. Dedicating 50% of your time to provide professional support to the HoD, including ; Assembling and disseminat

Responsibility: PA to Head of Department in Authorisations, inbox management - monitoring of emails, including the recording and tracking of actions, drafting and sending replies as appropriate on behalf of the HoD, proactively identifying and taking on actions, meeting papers – managing meeting papers for the HoD including requesting papers in good time, coordinating department and other briefings, managing the flagging/bring forward system in OneNote and chasing 'actions' from others where necessary, dedicating 50% of your time to adding value and ensuring the smooth running of the department, including

Requirements: ability and confidence to make timely decisions based on relevant analysis in absence of the HoD where appropriate, ability to work proactively and autonomously, highly diligent and attentive to detail, the FCA's Values & Diversity

We offer: london - The salary will be £26,000 - £35,000 plus a competitive benefits package and non-contributory pension, national The salary will be £23,500 - £32,500 plus a competitive benefits package and non-contributory pension, applications for this role close on 29th January 2023, applications will be reviewed and progressed from 30th January 2023

full-time

Benefits: mutual

Software: powerpoint, excel, word

Job position: pa

2023-01-11

PA to Head of Department London

PA to Head of Department in Authorisations (12 Month FTC) We are looking for an experienced PA to support and represent the Head of Department of our Approved Persons & Mutuals (APM) Department in Authorisations. APM is responsible for the assessment and approval of Non-executives and Senior Executives in Financial Services firms. We are committed to delivering improvements in the FCA’s approach to assessing senior individuals and the overall governance of firms. Separately we are the registering authority for mutual societies with responsibility for assessment and registration of co-operative societies, community benefit societies, credit unions, building societies and friendly societies. Working together with the departmental administrator and other PAs in the division, you will have the chance to be involved in and see decision making at SLT level, as well as being part of the management team. What does the role involve? What are the key responsibilities? The role holder will be an integral part of the departmental management team and therefore must be prepared to be involved in, and contribute to, discussions on the wide range of topics important in leading this function. The effective management of the HoD’s office will be achieved by ensuring you are one step ahead, using your initiative and common sense. Pro-activity is essential, alongside an adaptable approach to influencing the rest of the management team, and remaining available to respond to questions from around the department. This is a fast moving and ever-changing environment and you must therefore be comfortable with regular change and able to adapt with it. The successful candidate will need to demonstrate strong interpersonal skills as the ‘entry point’ to the department, be highly organised and be able to work to tight deadlines. Providing a dedicated and professional service to the HoD, assembling and disseminating information on his behalf and prog

Responsibility: PA to Head of Department in Authorisations, inbox management - monitoring of emails, including the recording and tracking of actions, drafting and sending replies as appropriate on behalf of the HoD, proactively identifying and taking on actions, meeting papers – managing meeting papers for the HoD including requesting papers in good time, coordinating department and other briefings, managing the flagging/bring forward system in OneNote and chasing 'actions' from others where necessary, managers meetings – preparing agendas for the Management meetings, taking a note of key actions and following up actions where necessary

full-time

Benefits: mutual

Software: powerpoint, excel, word

Job position: pa

2023-01-11

PA to Director London

Personal Assistant (PA) to support the Director of Transformation. The Role We are looking for a talented Personal Assistant (PA) to support the Director of Transformation. The role holder will be a key part of the Director’s Office, working closely with the Director, and their Executive Assistant (once appointed). They will contribute to the smooth and effective running of the Director’s office, to lead the Transformation directorate and then successor activities after the conclusion of the Transformation Programme. The successful candidate will be a professional and highly capable PBS, with an ability to recognise and interact with the key stakeholders. They will demonstrate strong interpersonal, organisational and time management skills. What does the role involve? What are the key responsibilities? As well as working closely with the Director, you will need to work closely with the other PAs across the wider FCA and the senior members of the transformation team. You will play an important role in ensuring the Director is well prepared for their day and that their senior leadership team and relevant staff are kept up-to-date with key activities. Responsibilities will include: Being a friendly, welcoming, helpful face of the Director’s office, liaising kindly and helpfully with internal and external stakeholders Diary management for the director, remaining flexible to frequent and often short notice changes. Assist EA with management of the Director’s inbox, effectively categorising and flagging emails to ensure efficiency. Working closely with the Director and the Executive Assistant to ensure that all actions are picked up and taken forward in a timely fashion. Arranging meetings or complex travel for other senior members of the Transformation team who do not have PA or admin support Helping travel arrangements where necessary, including overs

Responsibility: being a friendly, welcoming, helpful face of the Director’s office, liaising kindly and helpfully with internal and external stakeholders, diary management for the director, remaining flexible to frequent and often short notice changes, assist EA with management of the Director’s inbox, effectively categorising and flagging emails to ensure efficiency, working closely with the Director and the Executive Assistant to ensure that all actions are picked up and taken forward in a timely fashion

Requirements: excellent spelling, grammar and written language skills, ability to work with a broad range of stakeholders, including senior and/or challenging stakeholders and adapt style accordingly, ability to identify priority tasks for the Director by understanding how their role fits into wider FCA objectives, open to learning, challenge and change, and be prepared to be flexible to new tasks and responsibilities

full-time

Software: word

Job position: pa

2023-01-05

Salary in other companies in the position pa

No data

team leader

3 the last 43 days, recently 2023-01-04

Responsibility

collaborates with Finance to ensure timely invoicing and reporting of flexible benefits
leads and manages a small team responsible for all in-house payroll and flexible benefits processing, including objective setting and performance management

Requirements

imaginative and innovative mindset
ability to challenge intelligently and constructively
knowledge of gateways and information sharing processes
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open to learning, challenge and change, and be prepared to be flexible to new tasks and responsibilities
proven coaching and mentoring skills, leading team members and supporting staff development
ability to exercise own judgements and defend those judgements where necessary and appropriate
ability to deliver work at pace and against competing demands, with accuracy and relevance at the forefront
strong IT capabilities including the use of visualisation and analytical tools to deliver valued and understood outputs
demonstrates knowledge and understanding of Diversity and Inclusion and how this impact upon the culture and staff of the organisation
ability to positively influence internal and external stakeholders in order to promote information sharing and operational support, and be able to explain complex issues succinctly and with clarity, both in writing and orally
trained to National Intelligence Analysis standards or equivalent
desirable
working collaboratively as part of a high performing team, valuing different perspectives and backgrounds, and working with other departments and divisions to minimise silos
familiar with the benefits of using OSINT/SOCMINT material to aid intelligence gathering and knowledge, within the constraints of FCA OSINT policy
acting as a role model for the FCA’s values and cultural characteristics, challenging when you see behaviour that goes against the principles of the FCA or EMO
proficiency in storing, sharing, handling, and using intelligence effectively and securely, including managing records systems, tools, and confidentiality
accredited Financial Intelligence Administrator or Financial Intelligence Officer
proficiency in storing, sharing, handling and using intelligence effectively and securely, including managing records systems, tools and confidentiality, with experience of handling SARs and using financial intelligence databases
about the FCA
ability to handle, analyse and process a wide range of intelligence data, including structured and unstructured data and an "all source approach" to intelligence targeting

Current offers for the position:

Team Leader PIAT London

The Role EMO – Intelligence The Intelligence Department is at the heart of the FCA’s efforts to prevent harm. We support all areas of the FCA with insight and information to help deliver the FCA agenda – especially around reducing and preventing serious harm. We work with a range of UK and overseas partners as part of an eco-system to tackle issues such as Fraud and Money Laundering which require a joined-up approach from regulators; business; government and the public. Staff in Intelligence come from a wide range of backgrounds and have a variety of specialist skills and techniques. The work is hugely varied and fast paced and must be done to a tight set of security guidelines. What does the role involve? What are the key responsibilities? Leading a team of intelligence staff of various grades by: developing a team plan and overseeing the day-to-day operations. ensuring delivery of high-quality and impactful intelligence insights. management of team priorities and coordinating and monitoring stakeholders. line management responsibilities, including being responsible for direct reports' development, 1-2-1s, appraisals and ensuring optimal performance by managing any cases of poor performance. Provide intelligence advice to internal and external stakeholders. Including providing input to various expert groups across EMO, cascading best practice, experience, and knowledge. Be a role model to peers on intelligence techniques and skills. Supporting and deputising for the PIAT Manager when required. This includes ensuring the necessary MI and reporting cycle data are provided to direct management (including Intelligence Case Support (EMO) and writing Project Board Papers) Managing others to deliver their own intelligence leads, including the triage of intelligence, Identifying, handling and development of Suspicious Activity Reports and the provision of advice

Responsibility: line management responsibilities, including being responsible for direct reports' development, 1-2-1s, appraisals and ensuring optimal performance by managing any cases of poor performance, managing others to deliver their own intelligence leads, including the triage of intelligence, Identifying, handling and development of Suspicious Activity Reports and the provision of advice and guidance to team members, taking part in recruitment for Intelligence, including identifying suitable candidates and conducting interviews, skills/Experience Required

Requirements: ability to positively influence internal and external stakeholders in order to promote information sharing and operational support, and be able to explain complex issues succinctly and with clarity, both in writing and orally, ability to challenge intelligently and constructively, knowledge of gateways and information sharing processes, proficiency in storing, sharing, handling and using intelligence effectively and securely, including managing records systems, tools and confidentiality, with experience of handling SARs and using financial intelligence databases

We offer: london – up to £70,000 salary offered will be based on skills & experience, national – up to £62,000 salary offered will be based on skills & experience, the FCA supports hybrid working and you will be expected to work 40% of your time over a month, in our office. We will consider other flexible arrangements, for example part time working, and you can discuss this with the recruiter, if you are interested learning more about the role, please contact Louise Nash on [email protected]

full-time

Job position: team leader

2023-01-04

Payroll and Flexible Benefits Team Leader London

The Role We are seeking a Payroll and Flexible Benefits Team Leader to join us HR Delivery. The team ensures the timely and accurate processing of the payroll on a monthly basis, alongside managing our flexible benefits offering. We have a third party provider which processes our payroll and we are responsible for providing the information to both them and our flexible benefits provider. Reporting to the Senior Manager in the HR Delivery Team, you will lead a team of 2 responsible for the accurate and timely delivery of our monthly payroll to circa 4000 employees. You will support all internal processes to ensure we compile accurate templates to send to our external payroll managed service provider and our flexible benefits provider What does the role involve? Responsible for day-to-day contracting with the third party providers, including outsourced payroll, benefits platform administrators and benefits providers Holds relationship with HMRC and resolves any identified tax issues in a timely manner. Keeps abreast of any new tax requirements and facilitates implementation through payroll Leads and manages a small team responsible for all in-house payroll and flexible benefits processing, including objective setting and performance management Works closely with Internal Audit to ensure appropriate control environment for payroll is in place Collaborates with Finance to ensure timely invoicing and reporting of flexible benefits Collaborates with Finance to ensure timely invoicing and reporting of flexible benefits Manages upward escalation of any payroll and flexible benefits issues – works closely with HRBPs and HR Helpline team lead to ensure cases are managed effectively What will the candidate get from the role? This is an exciting opportunity for an experienced Payroll Manger to work with a small team to ensure the timely and accurate delivery

Responsibility: responsible for day-to-day contracting with the third party providers, including outsourced payroll, benefits platform administrators and benefits providers, leads and manages a small team responsible for all in-house payroll and flexible benefits processing, including objective setting and performance management, works closely with Internal Audit to ensure appropriate control environment for payroll is in place, collaborates with Finance to ensure timely invoicing and reporting of flexible benefits

Requirements: the FCA's Values & Diversity

full-time

Job position: team leader

2022-12-15

Contact Centre Team Leader London

Contact Centre Team Leader (Supervision Hub) We are recruiting a Team Leader in the Firm Supervision Hub to lead a team of people; managing their performance to ensure high quality output of intelligence and regulatory decisions whilst delivering projects that increase the value of the department. Divisional Information Our Supervision Hub, as an integral part of the FCA's system of supervision, delivers through several mechanisms. These include: In depth conversations with firms about their regulatory obligations, ranging from FCA Handbook understanding, to our forms, returns and systems, to the application of legislation. Direct daily dialogue with hundreds of consumers to explore their experiences of the conduct of financial services firms, and uncovering consumer harm through scams and unauthorised business The assessment and mitigation of small firm risks through our Events Supervision team The analysis and sharing of insights and intelligence from the 200,000+ enquiries handled every year. What does the role involve? Leading a team of up to 15 people: responsible for all performance management, ensuring optimised utilisation of resource, achieving key performance indicators and responsible for the departmental service level achievement (as well as their own team’s KPIs) daily. Responsible for recruitment, training, and development of all team members. Escalation point for complaints and conflicts with firms, educating them on their regulatory responsibilities and delivering difficult messages constructively and effectively. Role modelling the FCA’s Values and Core Capabilities. Escalation point for Consumers including those who are vulnerable and at risk. Working collaboratively, coaching, and mentoring colleagues in technical knowledge and interactions with firms/consumers and other stakeholders. Building skills

Responsibility: leading a team of up to 15 people: responsible for all performance management, ensuring optimised utilisation of resource, achieving key performance indicators and responsible for the departmental service level achievement daily

Requirements: good analytical and critical thinking skills, experience of leading technical teams; resilient and able to motivate others, the FCA's Values & Diversity

full-time

Job position: team leader

2022-11-25

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