FIFTEEN GROUP in Stoke-on-Trent Salary

Rating of the company
Stoke-on-Trent
Phone:  +44 1782 326644
  https://www.fifteengroup.co.uk
TIN: 05711050
  IT-Services
Rating of the company

FIFTEEN GROUP
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FIFTEEN GROUP is looking for employees for positions:

service engineer

  • service engineer
  • team leader
  • it support engineer

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • ensuring the Service Desk calls are always promptly answered and handled appropriately
  • review all documentation and update the knowledgebase with any new knowledge
  • triaging inbound issues and performing all troubleshooting to the point of resolution or escalation
  • ensure all internal processes are strictly adhered to
  • maintaining configurations and client details
  • be prepared to attend any provided training sessions
  • maintaining a good relationship with clients
  • operate assigned board and ensure ticket volumes are low and always updated

Education

  • GCSE or equivalent

Requirements

  • excellent communication skills
  • bachelor's degree in Computer Science or related field
  • customer service orientated with a problem-solving mentality
  • experience with QSR orientated support
  • proven operational and technical knowledge and experience in handling and closing calls in a technical capacity
  • knowledge of ITIL or other IT service management frameworks
  • experience with managing high ticket volumes
  • ability to take ownership and act as the main point of contact for clients during support incidents