FENCE GATE LODGE Salary - Salary Report

Earnings on positions in FENCE GATE LODGE

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checking guests out, issuing correct bills and taking payments by cash and card
maintain orderliness at the front desk by arranging documents accordingly and keeping the reception area clean & welcoming at all times
assist the hotel manager in day to day tasks, including some events set ups if needed
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perform closing duties, run End of Day Reports, and cash up tills
handle any guest complaints in a professional manner, escalating to a manager if needed

polite telephone manner with the ability to be clear and concise
A good level of literacy in order to leave and receive clear handovers with the team
A good level of numeracy in order to take payments, facilitate guests bills, and operate the tills
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be well presented & promote the values of the company at all times

A fantastic role has become available for a Night Porter to join the Front of House department in this stunning hotel in Burnley
the purpose of the Night Porter is to provide a friendly, efficient service and a lasting impression to all guests arriving and departing from the hotel and to assist in the efficient running of the Front of House Department, ensuring high standards and excellent customer service is delivered at all times keeping in line with company procedures
in charge of setting up the function room for all events
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assist the Hotel Manager in day to day tasks