FARSIGHT CONSULTING

Responsibility

• who we are
• at Farsight, we help our clients design and deliver digital, technology and organisational transformation - solving real problems for real people
• the role
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• you will be part of a multi-disciplinary team alongside product managers, service and interaction designers, business analysts and developers
• our core areas of expertise are analysis, research, analytics, data; user-centred design ; product management and delivery; business change and people development
• we work in the public sector, supporting initiatives that improve society and the lives of citizens; with not-for-profit organisations, charities and social enterprises; and with some private-sector companies
• the key sectors we're working in now include education, apprenticeships & skills development, social care and criminal justice - but we're always growing, developing and finding out about new things
• the key sectors we're working in at the moment include education, apprenticeships & skills development, social care and criminal justice - but we're always growing, developing and finding out about new things
• as a Consultant User Researcher, you will plan and conduct user research on service design projects for a range of clients, primarily within the public sector
• as a Senior Consultant User Researcher, you will lead user research on service design projects for a range of clients, primarily within the public sector
• as a Junior User Researcher, you will carry out user research on service design projects for a range of clients, primarily within the public sector
• as well as client projects, you’ll be expected to contribute to the Farsight user research community of practice by sharing your expertise
• as well as client projects, you’ll be expected to contribute to the Farsight user research community of practice by sharing your expertise as well as coaching and mentoring more junior user researchers or colleagues in other domains seeking to gain user research skills
• we research, design and build things: better services and products, better ways of working, better user experiences and better organisations and culture

Requirements

• user Researcher
• UX Researcher and Research Analyst
• understanding and engaging with people to build relationships quickly with lots of people from different backgrounds
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• 1-2 years as a user researcher, or equivalent experience in a comparable field such as market, policy or social research
• 2-4 years as a user researcher, with solid knowledge and experience of a wide range of research methodologies, techniques and tools
• A successful user researcher will have a combination of technical and soft skills
• presenting your findings and ideas in a structured way that sets out complex issues very simply
• you are open, curious, and excited about making a difference during this exciting period of growth
• communicating information effectively across organisational, technical and political boundaries, understanding the context
• communicating information effectively across organisational, technical, and political boundaries, understanding the context
• planning and designing research studies using various methods to gain impartial and targeted insights which feed into decisions
• experience of all stages of research from planning/designing a study through analysis, synthesis to producing and presenting outputs
• previous experience including users with access needs in research is desirable
• synthesising and analysing a variety of research findings into actionable outputs with an understanding of how this impacts design decisions
• well organised and good at working independently as well as with other people
• able to demonstrate a good understanding of different user research methodologies, techniques and tools, with some experience of their practical application
• synthesising and analysing research findings into intelligent design solutions using prototyping tools to create testable outputs
• an ability to extract and interpret information from a user centred perspective to develop logical, and creative solutions for users
• ability to choose good approaches and methodologies for a research study, and to explain the reasoning for your choices
• ability to choose the best approaches and methodologies for a research study, and to explain the reasoning for your choices
• excellent listening skills, with a curious and flexible mindset
• working with people to create innovative, workable ideas that can challenge the way that they see things
• engaging and involving multi-disciplinary colleagues and stakeholders in the research process
• A positive outlook, enthusiasm and willingness to learn are essential
• A positive outlook, enthusiasm, and willingness to learn are essential
• utilising your organisational and communication skills to manage work in a fast-paced environment
• utilising your organisational and communication skills to manage work in a fast paced environment
• forming and managing positive and constructive stakeholder relationships
• visualising and understanding the end-to-end user journey, using holistic thinking to simplify and offer solutions for complex problems
• analysing research findings and synthesising them into actionable outputs that other team members can then use to create intelligent design solutions
• thorough understanding of and capability to tackle all phases of user of research from generative, exploratory discovery research through to evaluation of live services, with demonstrated experience in at least some of the phases
• analysing research findings and synthesising them into actionable outputs which the team can translate into intelligent design solutions
• if your background is not in user research, you’ll be able to demonstrate how your previous experience and skills are transferable to this field
• understanding of all phases of user research from generative, exploratory discovery research through to evaluation of live services, with demonstrated experience in at least two of the phases
• some awareness and understanding of ethical and access needs considerations related to research
• 5+ years as a user researcher, with solid knowledge and experience of a wide range of research methodologies, techniques and tools
• analysing research findings and synthesising into intelligent design solutions and actionable outputs with an understanding of how this impacts design decisions
• previous experience working in Agile teams is desirable
• demonstrated ability to run research projects end-to-end, from planning and designing rigorous studies through analysis and synthesis of data, to delivery of persuasive research insights and recommendations
• analysing research findings and synthesising into actionable outputs with an understanding of how this impacts design decisions
• good awareness and understanding of ethical considerations related to research
• an ability to extract and interpret information from a user centred perspective to help teams develop logical, and creative solutions for users
• previous experience working in the public sector to GDS standards is desirable
• awareness and understanding of ethical considerations related to research
• ability to defend user research insights and persuade colleagues and stakeholders of the value of user research in a confident but diplomatic manner
• previous experience conducting appropriate research activities with users with access needs

Earnings for position user researcher

Responsibility

• working with the COO and the senior leaders, developing and implementing the people strategy across the business
• embrace and support our coaching culture working with the small L&D team and business leaders to continuously evolve
• perform advanced employee relations functions including employment investigations, problem solving and dispute resolution, disciplinaries and grievances, business settlements and terminations
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• working with the internal stakeholder across the company to proactively develop and successfully implement policies, procedures and initiatives, whilst refreshing and updating existing ones
• coach, influence and provide feedback to key stakeholders to help make informed people decisions and support our people managers to develop and grow their teams
• continuous improvement and harmonising of the employee experience across the company e.g. employee engagement strategy, mapping of employee journey and key milestones, review of promotion pathways etc
• organisational Design - provide proactive advice to improve the effectiveness of our teams and manage change as we scale
• ensure we have an effective performance management culture supported by strong policy and process, support our people leaders to have proactive discussions around performance and productivity
• use people data effectively to make informed business decisions and forecast longer term business needs and trends, provide the necessary reporting and information in a timely and accurate way
• research and implement a new HR system that is fit for purpose for our organisation and meets the need of our people and the people function

Requirements

• A commitment to the mission and values of Farsight
• significant experience in strategic and operational HR matters including employee relations activities
• HR qualification - CIPD Level 7 or CIPD Level 5 with significant experience in the sector
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• A commitment to diversity and inclusion, with experience of helping organisations recruit diverse teams and creating inclusive working environments
• experience of coaching managers on how to lead and coach their teams effectively
• articulate, with the ability to translate complex information for a range of audiences
• strong business acumen and ability to work well across all areas of the business to ensure integration of people and business strategy
• natural collaboration skills, being able to work across teams, with a track record of working with colleagues to achieve results
• HR: 5 years

Responsibility

• support Product Owners and Delivery Managers in defining areas to add value, developing roadmaps, prioritising features that deliver value effectively
• sharing your knowledge and supporting more junior members of the team to develop
• eliciting, defining and managing user stories, requirements and acceptance criteria on Agile projects across GDS phases from Discovery through to Public Beta that meet and solve complex problems, meet client objectives and add value
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• managing stakeholders by providing detailed information and visual models on the solution landscape and offering proposed options and approaches backed by analysis
• investigating and documenting the data landscape so that opportunities to share and leverage existing and new data are taken that help inform business rule definition and enhance delivery outcomes, and enable improvements to services in later iterations
• interpreting and discussing complex solution designs with Solution Architects and Technical Leads, and in turn effectively communicate their benefits and drawbacks to business stakeholders and delivery teams to enable well-informed decision making

Requirements

• agile Requirements Engineering
• scoping and planning the delivery of technical systems to support complex digital transformation, including web-services, infrastructure, API development, etc
• analysing data architecture and systems and providing recommended routes to improve organisational data maturity
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• you can apply and adapt these pragmatically and innovatively to meet the needs of a team and client
• developing test scripts and scenarios for developers to support the build of technical services
• engaging with stakeholders by including them in the analysis process
• working within an Agile Team
• as a technical business analyst you could work across all phases of agile delivery
• you’ll have experience of supporting backlog management
• you’ll have a breadth of experience in technical business analysis and have applied this in multiple stages of the project lifecycle in service or software delivery
• you’ll apply your Agile requirements engineering expertise, curiosity and creativity to interesting and complex GDS projects and problems working with technical teams and stakeholders
• data Modelling and Mapping
• you’ll understand how to model data at a conceptual and logical level, and may have worked with data engineers

Responsibility

• support and/or lead the development and delivery of client and internal communications

Requirements

• create low and high-fidelity prototypes, using tools such as Figma, Sketch, GOV.UK prototyping kit
• we are looking for ambitious, curious and creative people
• analyse and learn from user research to make evidence-based design decisions
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• map design artefacts such as user flow diagrams to communicate complex user journeys
• engage with stakeholders by including them in the design process
• have excellent spelling, grammar, editorial skills, and great attention to detail
• typical projects
• have a practical understanding of content design principles, accessibility and prototyping
• demonstrate sound judgement and be able to influence product decisions, team direction and strategy
• be supportive and collaborative
• be professional at all times and work to the deadlines set
• be an excellent communicator, comfortable with taking the lead in meetings and presentations
• enjoy problem solving and be able to interpret data and research
• this is an exciting opportunity for a skilled agile practitioner who is passionate about interaction design, with a high degree of professional skill, who’s good at working with people and who cares about making a difference
• be able to unpick complex information and communicate it in a simple way

Responsibility

• you’ll contribute to building the Farsight delivery management community of practice, including coaching other delivery managers
• you’ll apply your agile expertise to lead delivery in one or two workstreams, adapting your agile approach to suit the team and client needs
• you’ll focus on successful execution of projects, applying a delivery mindset to continuous planning and management of project problems and risks; ensuring the team is on track for success and working to mitigate potential issues and risks before they impact delivery
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• you’ll be a key point of contact for clients, building strong relationships and developing a deep understanding of their needs and desired outcomes, translating asks into feasible delivery plans
• you’ll focus on optimising team culture, performance, and health, supporting individuals and teams to operate at their peak and finding innovative ways to improve ways-of-working

Requirements

• agile expertise
• you can apply and adapt these pragmatically and innovatively to meet the needs of a team and client
• building and managing relationships
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• you have experience mediating and mending relationships and managing expectations of clients and stakeholders
• communication
• you have a breadth of experience in agile frameworks and methods, and have applied these in multiple stages of the project lifecycle in service or software delivery
• you have experience communicating sensitive messages and navigating difficult conversations, steering these towards positive outcomes
• planning and project execution
• you can build and maintain strong relationships, demonstrating strong emotional intelligence and recognising the different needs of the diverse range of team members and clients we work with