FARLEYS HOUSE & GALLERY Salary
BURGH HILL HOUSE CHIDDINGLY LEWES BN8 6JF
TIN: 01339880
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Earnings on positions in FARLEYS HOUSE & GALLERY
FARLEYS HOUSE & GALLERY is looking for employees for positions:
manager
Responsibility
- farleys is the former home of photographer Lee Miller and painter Roland Penrose located near the village of Chiddingly, East Sussex
- farleys House, Galleries, Cafe and Garden now open to the public every season on Thursday, Friday and Sunday from April – October each year, with occasional additional days for private visits
- farleys has been growing its visitor numbers steadily over the last 20 years and is looking for someone to help drive this further whilst maintaining the unique atmosphere, excellent standards and visitor experience
- with overseeing of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement throughout the season, the VEM will work closely with our Gallery Coordinator and Café Manager to ensure they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the information we deliver
- the VEM will play an important role in the growth and development of the Visitor Experience, championing excellence in operational delivery, recruitment, training, customer experience, and engagement initiatives
- provide regular role specific training for FOH staff, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management
- using their knowledge and understanding of best practice within the sector, they will play an integral part in developing Farleys Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs
- working 4 days a week including 2 Sundays per month throughout the season , they will be experienced in supporting and delivering Farleys daily visitor operation and ensuring the best use of staffing and resources across the property._
Requirements
- 100% honesty, integrity and motivation
- lead, inspire and motivate the FOH Team to optimise profitability, encouraging them to achieve and exceed budgeted targets
- audit review of current systems and processes to improve profitability, activity management, reporting and operations
- collaborate with Social Media Officer to develop and implement a marketing strategy for Retail, eCommerce and Public Tours
- visitors experience - ensure that all visitors’ experience is of a high quality. To coordinate the Farleys House and Galleries compliance with quality marks such as the ‘visitor attraction assurance scheme’
- customer Service: 3 years
- implement strategies and external partnerships to enhance the visitor experience and develop the Guided Tours programmes
- historic house, museum or heritage visitor management: 2 years