sales administrator
Responsibility
- maintain approved product lists and valid pricing information for products using agreed vendor
- prepare and despatch customer quotations using accurate detailed product and pricing information
- manage incoming orders and sending to the relevant supplier and factories for processing
Show more +12 - handle order queries and issues and resolve issues where possible or direct to the relevant manager
- provide customer support, as required and agreed by the business
- ensure company CRM system is representative of up-to-date information
- take ownership of delegated tasks set by the manager within the time scales presented
- systems training for new team members
- preparing paperwork and arranging orders delivery to the customers
- maintain good relation with the suppliers and follow up orders to ensure timely delivery of the customer orders as well as maintain regular contact with the customers to keep them informed on the order progress or any issues with the order delivery
- setting up vendors and suppliers
- answering customer phone calls and assisting where possible
- create quarterly stats report for management
- handling quotes queries, checking pricing / change quantity’s, invoice queries
- the function of the role is to assist the Account Manager/Sales Director in accurate and efficient customer quote and order management, and other sales support duties
Requirements
- bachelor’s degree
- sales administration: 2 years
- administration: 2 years
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