EVOLUTION FUNDING

Requirements

• field Sales experience is preferred but not essential and you will be comfortable operating at all levels within a dealership environment
• previous experience of motor finance, technical solutions or the motor industry is essential, as is the ability to work proactively, plan your time carefully and think strategically in a fast-moving market
• you will also need a good understanding of the regulatory environment we operate in and ideally an understanding of the digital market place that exists within our industry
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• motor Finance: 2 years
• field Sales: 2 years

Benefits

• mobile phone
• company car
• laptop

Earnings for position account manager

Responsibility

• handling inbound and outbound phone calls – no cold calling
• treating customers fairly by offering them the best options to suit their financial situation
• demonstrating a helpful and professional attitude to every single call
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• taking ownership and overcoming problems with positive solutions through honesty, integrity, negotiation, and collaboration
• being self-motivated to successfully achieve set targets and service levels
• being able to quickly and effectively multi-task, always maintaining a keen eye for detail
• working alongside our lending partners to deliver a great customer experience

Requirements

• sales, Retail & Customer Support Occupations: 2 years

Benefits

• service car

Responsibility

• liaise with other departments within the business, including working closely with the underwriting team to process finance applications efficiently and accurately
• arrange and upload documentation, checking for accuracy which may include checking proof of ID, identifying errors, discrepancies, vulnerability, and fraud
• handle internal/teams calls and email queries from other departments, funders, and customers
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• maintain confidentiality over personal data and information relating to our partnerships and customers
• process large volumes of work in line with company SLA’s and quality standards
• maintain professional standards by keeping up to date with internal training and company policies

Responsibility

• ensure quality and performance goals are achieved through coaching initiatives and process improvements
• developing the people within your team by providing structured goals and objectives
• maintain and develop departmental systems, processes and controls in order to promote operational efficiency
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• monitoring service levels and volume by utilising statistics generated from our reporting systems along with accurate analysis of these statistics
• manage staff rotas in line with forecast and allocate workload appropriately through team schedules
• ensure the team maintains a positive morale and work ethic in line with our company values and culture
• day to day line management responsibility of the Application Processing team including; holiday and absence management, return to work interviews, conducting one to one reviews and performance management
• recruitment responsibilities such as conducting interviews and training of additional team members when necessary
• continued development by identifying new opportunities to improve processes, systems and procedures
• to establish and maintain an effective working relationship and strong links with both internal and external stakeholders
• remain up to date on changes to company processes and objectives through regular interaction with line manager

Requirements

• leadership skills
• ambition to maximise your own potential
• excellent knowledge of regulatory policies and guidelines
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• evolution is the largest motor finance broker in the UK
• good verbal and written communication skills
• have a high awareness of the risks involved in the industry
• availability to work flexible hours and weekends
• leadership: 2 years
• since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow
• our Application Processing Team currently handle the first stages of the Operations process, from receiving the proposal through to issuing a final decision and preparing documents for the customer to sign
• as a Team Leader you will be required lead and develop new and existing team members as well as provide valuable input on process improvement and refinement within the team

Responsibility

• prepare accurate commission statements ensuring correct deductions have been made issued by our funder partners
• process self-invoice funder payments to our dealer partners, taking into account any subsidy and contra/settlement values as applicable
• assist in the completion of partner audits as needed, ensuring compliance with auditing requirements
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• handle the processing of Wholesale Stocking vehicles and other related administrative duties
• input new customer data into our system and ensure Direct Debit mandates are processed and HPI registered
• follow the collections process when necessary and manage case transfers to our in-house Legal team if required
• process and manage advance commission payments, ensuring timely and accurate disbursement
• provide training to staff members when required, sharing your expertise and knowledge to foster skill development
• organise unwinds in coordination with our funder partners and dealers, ensuring the smooth closure of customer agreements.Follow up on overdue funds from dealers

Requirements

• experience in collections and direct debit processing is advantageous
• possess a professional and courteous telephone manner when interacting with customers and dealers
• excellent organisational skills, allowing you to manage multiple tasks and responsibilities effectively
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• familiarity with the motor finance industry is an advantage
• display a positive and proactive attitude, approaching challenges with enthusiasm
• strong written and verbal communication skills is essential, with the ability to communicate across all levels and present information to groups
• customer service: 2 years