the ability to provide evidence of new business wins as well as managing and growing existing business
the ability to demonstrate high levels of performance within a pressurised environment
strong presentation skills
Responsibility
delivering and exceeding the budgetary expectations of the channel by growing incremental share of wallet/new business across the paper category
identifying target dealers and tracking performance via appropriate sales tools
developing the sales proposition in conjunction with functional heads
managing time effectively and efficiently, whilst working towards efficiency improvements
creating an “ownership mindset” that challenges the status quo
forecasting sales numbers and product demand with a high degree of accuracy based on commercial assumptions that can be constructively challenged/discussed
working within the confines of a reward scheme delivering a consistent approach
identifying dealers that don’t currently buy volume Paper from VOW and implementing the sales opportunity and incremental cash margin to help grow account profitability
cover supervisor
Responsibility
we have an exciting opportunity for a Night Sortation /Cover Supervisor to join our Birtley based Logistics team
you will be responsible for ensuring that all stock is safely loaded and unloaded from the delivery vehicles within the hub
this will include breaking loads down into delivery routes, scanning where necessary and preparing bulk paper palettes for the drivers
we are looking for a candidate with a flexible attitude to working hours and willing to do overtime where necessary
additionally, the candidate must be physically fit as all tasks will require a degree of walking, standing, lifting or stretching
some heavy lifting may be involved
good communication skills and basic numeracy and literacy are essential, as are high levels of common sense, integrity and honesty
you will also be responsible for ensuring all loads are secured and making the driver aware of the conditions of the loads and producing paperwork, where applicable
security engineer
Responsibility
we have a fantastic opportunity available in our E-Commerce Development team for a Security and Performance Engineer
the role will also monitor website availability and performance and identify areas for improvement
perfect for a self-motivated industrious individual who can be flexible and willing to jump into whatever is necessary
this is a hybrid role, requiring 2 days a week in office, and therefore the successful candidate would be required to be within commutable distance from either our Normanton Office or our Head Office in Sheffield
the main purpose of the role is to build and leverage tools, vendor solutions, and automation to secure our eCommerce business area
our core function is to develop and support ecommerce solutions and infrastructure on our legacy and .net systems to enhance and grow the digital footprint of the business across B2B and B2C trading
the role would great for someone starting or developing their career in IT/Ecommerce security or website performance engineering, on the job skills development and mentoring is provided
testing and documentation of new features/applications and any reported production issues
senior hr advisor
Working hours
apprenticeship
Responsibility
an exciting opportunity for a Senior HR Advisor - Operations, has arisen within our HR Department
this role can be based in Normanton - West Yorkshire, or Lutterworth in Leicestershire, and is a hybrid role working 3-4 days in the office per week, and will include national travel to various sites throughout the UK and Ireland
the successful candidate will provide a first class HR service for the Operations Team across the Group. Tailoring the service, based on the Group HR strategy, to the local needs based on business requirements and legislative guidelines
you will provide support to line managers with employee relations, covering a range of disciplinary and grievance issues ensuring that our employment policies are implemented fairly and consistently and provide advice on relevant employment law
manager
Responsibility
role Specification
assist in managing the Customer Experience governance structure provided clear instruction, coaching, training and guidance to area of responsibility
role Title: Customer Experience Manager
division: Banner, Public Sector
reports To: Head of Customer Experience
supporting the delivery of Banner’s Customer Experience strategy within area of responsibility, ensuring Banner are effectively listening to customer feedback, and that the Customer Experience team and customers are kept informed of our plans to improve the service
based: Normanton
supporting the delivery of Banner’s culture change programme by helping to raise the profile of the customer through the company, ensuring that the customers’ needs sit firmly at the heart of thinking and decision making
Requirements
essential
successful track record in people and customer management
strong customer service skills, ability to engage with customers from different backgrounds and experiences
experience of working to tight deadlines, delivering change and performance outcomes
strong stakeholder management skills, with proven ability to build effective relationships and influence change at all levels
experience managing, coaching and motivating a team to deliver work to high standard to a deadline
team player and active networker, able to build relationships quickly to help get things done
good understanding of GDPR
telesales executive
Responsibility
we are seeking a proactive and talented Telesales Executive to join our dynamic Telesales team in Cardiff
your role will be vital in driving the growth of our organization, leveraging our extensive range of products and services
your primary responsibility will be identifying, cultivating, and managing new business opportunities, alongside managing and growing existing accounts
this includes anticipating future needs, suggesting solutions, and building relationships of trust
your goal is to identify prospective customers that fit the parameters set out by the Company, understand their needs, and articulate how our products and services can address their challenges, leading to long-term partnerships
escalate critical issues to appropriate internal teams and follow through to ensure timely resolution
account Management: Develop and nurture relationships with existing clients
moreover, you will be responsible for cross-selling and up-selling our extensive range of products and services, thereby driving the organic growth of your accounts
hr advisor
Working hours
full-time | Permanent | Apprenticeship
Responsibility
hours of Work - Full time in a permanent position
you will be involved with all aspects of HR including Employee Relations, Change Management, Recruitment and Learning & Development
maintenance of employee data within our HR Information System - CHRIS
supporting manager to monitor and measure absence, including support within formal meetings where necessary
reports To: Senior HR Business Partner
monitoring long term sickness absence and supporting managers to safely return colleagues to work
based: Newland House, Normanton , Home
assist with co-ordination of training requirements, including designing and leading training for line managers
Requirements
solid HR Administrative background with excellent attention to detail
HR Advisory experience including ER
excellent communication skills - written and verbal
ability to deal with staff at all levels
ability to work well within a team
ability to manage conflicting priorities, set expectations to stakeholders and appropriately manage your time and assigned tasks
ability to deal with sensitive issues and confidential information
highly organised with excellent time management
customer service
Working hours
full-time
Responsibility
processing orders and returns, taking customer enquiries via phone and email
preparing and supplying quotes to new clients, customers and the sales team
liaising with suppliers for pricing and stock enquiries
we are on the hunt for an Internal Sales and Customer Service Specialist to work from our Derby offices, as part of the Complete Workwear team
following up with customers ensuring orders have been received as expected
the successful candidate will be supporting the Sales team and Specialists, efficiently managing enquiries from customers and prospects to build strong relationships with our customer base
POST TITLE: Workwear Customer Service
managing and monitoring backorders to ensure all orders are delivered within our agreed SLAs, reporting any delays to the customers and account managers and offering alternatives to fulfil the orders
customer advisor
Responsibility
company Overview
VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England
contact customers to optimise sales of office products through inbound and pro active outbound calls, suitable to the customers needs
service enquiries received via phone, portal and email and exceed customer expectations
keep accurate databases of customer information and opportunity
role Specification
promote relevant campaigns with designated customers
deliver an excellent customer experience whilst seeking out opportunities for growth
Requirements
essential
track record in a customer focussed telephony environment
proven track record of having the customers needs at the heart of all activity
desirable
customer service/ customer experience/ sales
understand KPI’s and Targets
excellent interpersonal skills
B2B / B2C experience
sales executive
Responsibility
can be based out of our Normanton or Bradford Office
role Specification
actively contributes to a positive working environment, whilst promoting the business’ core values and required culture