EVERYTHING ANSWERED Salary
SUITE 7 ROOKERY HOUSE THE GUINEAS NEWMARKET CB8 8EQ UNITED KINGDOM
TIN: 12403745
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Earnings on positions in EVERYTHING ANSWERED
EVERYTHING ANSWERED is looking for employees for positions:
customer service assistant
Working hours
- full-time | Permanent
Language
- english
Responsibility
- answering calls and acting as Customer Support Service to clients with an e-commerce site
- understanding the processes behind a CRM system and an online fulfillment system
- the management and organisation of client’s diaries, events, meetings and travel
- making outbound calls for our clients – making follow-up calls and confirming meetings
- administrative services such as internet research, sourcing suppliers to obtain quotations and estimates
- CRM update and maintenance using various software systems
- this includes accessing their e-commerce site, website back office for account details, dealing with order queries, payment issues, sorting out returns, liaising with our client to resolve issues
Education
- GCSE or equivalent
Requirements
- strong ability with computer skills including full knowledge of all Microsoft software packages
- being able to communicate difficult tasks in a straight forward manner
- positive and friendly telephone manner
- good level of literacy and numeracy
- using own initiative
- collaborative working
- able to work under pressure
- ability to prioritise tasks