service advisor
Responsibility
- ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
- to carry out remote installs and telephone support while customers self-install
- be considered Technical trouble-shooter or, ‘Go-To’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Show more +6 - provide Technical Pre-Sales Support to Sales, as and when required
- be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
- respond in an organised, timely manner to all support issues received inbound across customer base customers and / or Sales Consultants, and be able to perform technical and non-technical system maintenance to support a user or the team, i.e
- provide ‘Out Of Hours’ support as and when required and agreed with your line manager
- password resets, running reports, Firewall Management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role
- read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network
Requirements
- high school education or higher education preferred or, and some helpdesk / project support experience
- demonstrates a desire and aptitude to learn new skills and work on automated systems
- self-motivated, confident and hard-working individual
Show more +10 - strong organisational ability and time management skills
- possesses an ability and desire to work in a dynamic, fluid, fast-paced environment
- ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required
- good verbal & written communications and interpersonal skills
- must possess excellent problem-solving skills—the ability to logically and systematically identify and resolve issues
- IT Support: 1 year
- ability to read and interpret technical documentation and procedures
- must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience’s technical or non-technical ability
- must have a good knowledge of Windows / MAC
- dartford: reliably commute or plan to relocate before starting work
Salary in other companies in the position service advisor
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| STONEACRE | 3000 £ | 3000 £ 3600 £ |