EUROPEAN GROUP is looking for employees for positions:
hotel receptionist
Salary
salary
Responsibility
welcoming guests to the Spa and ensuring the guest experience is exceptional
ensuring you are fully conversant with the treatments, facilities and services within the spa and hotel
ensuring you are fully conversant with pricing structures to be able to effectively sell the ESPA services
taking bookings for treatments, ensuring information is recorded correctly on the spa scheduling system
completing all administrative duties in relation to the efficient running of the department
ensuring that the reception area is maintained in a clean and tidy manner in accordance with departmental standards
receiving payment and operate till, ensuring accuracy of prices charged and change given
maintaining the security of stock areas at all times, immediately reporting any breaches
Requirements
1 Years’ experience in a guest focused role
6 months reception experience within the Beauty/Spa Industry
experience of working as a Receptionist gained within the hospitality or service industry
high Level of computer literacy
professional telephone manner
high standards of attention to detail and personal presentation
excellent interpersonal skills and communication skills
demonstrable guest focused approach with a passion to deliver excellent guest service
hotel porter
Working hours
full-time
Benefits
service car
Salary
salary
Responsibility
maintaining security of stock areas at all times
ensuring all equipment and materials are used in a correct manner and reporting any issues immediately
ensuring you are aware of all hotel services and are proactive in the sale of these to guests
ensuring the guest areas are maintained in a clean and tidy manner in accordance with departmental and hotel standards
dealing with guest concerns courteously and efficiently, reporting them to the Manager on duty
reception manager
Working hours
full-time
Salary
salary
Responsibility
ensuring the Reception team receive the appropriate training, coaching and development to provide a first-class guest service
ensuring SOPS are developed, maintained, and followed by the team
maintaining effective communication and relationships with both internal and external stakeholders, to maintain an effective operation and ensure exceptional guest satisfaction
assisting with the management of the Reception area for the greatest enjoyment of the guests and maximum profit contribution to the Resort
ensuring the reception area, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping
effective leadership and training of reception team in the absence of the Front Office Manager, to ensure the efficient operation of reception and the delivery of excellent guest service
duty manager responsibility
ensuring quality standards and procedures are fully understood, implemented and regularly reviewed, and any formal and informal feedback is used to ensure continual improvement within the department
food & beverage supervisor
Working hours
full-time
Salary
salary
Responsibility
greeting and seating guests with a warm and professional welcome on arrival
planning, organizing and prioritizing to ensure that our guests’ expectations are exceeded
matching the level of service provision and presentation to brand standards
ensuring a seamless link between all department for example, bar and kitchen as necessary
training team members as required in the steps of service, ensuring an extremely effective and efficient guest experience
assisting the Restaurant Manager and Assistant Food and Beverage Manager in the Supervision of the Food Beverage offering within the Lighthouse Lounge
ensuring quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied
the supervision of team members in the absence of the Management Team, ensuring the efficient operation of the department and the delivery of excellent guest service
clinical lead
Working hours
full-time | Permanent
Responsibility
work collaboratively to support the team to facilitate the smooth continuity of service delivery
act as the first point of contact for immunisation nurses and provide clinical leadership for nursing staff
support clinical staff by systematically assessing clinical skills and facilitate training & support when needed
ensure that staff work to a high standard within frameworks for policies, procedures and PGD’s
ensure new staff have clinical competencies completed, and existing staff have these reviewed as necessary
ensure accurate and comprehensive record keeping is maintained for all formal and informal clinical supervision
ensure CQC policies are followed and be present during CQC inspections as needed
ensure clinical incidents and complaints are accurately recorded, that investigating officers are allocated appropriately
breakfast chef
Working hours
full-time
Salary
salary
Responsibility
preparing and servicing an elevated breakfast offering for the restaurant and in-room dining
ensuring that the highest culinary standards are maintained at all times
carrying out all service standards and the efficient operation of the kitchen function pre and post service
preparing mise-en-place
preparing daily Team Member lunch
assisting the kitchen team during busy service periods as and when required
ensuring quality standards and procedures are fully understood and implemented, carrying out daily checking procedures
maintaining effective communication and relationships with both internal and external stakeholders, maintaining an effective operation to ensure guest satisfaction
business development manager
Working hours
full-time | Permanent
Responsibility
achieve a quota of daily outbound sales calls
market research to develop warm leads
attend networking events to generate leads
identify and qualify prospects that fit the target demographic
use product knowledge to provide solutions
manage an expanding database and CRM to ensure sales cycles are maintained
report weekly updates to line manager
demonstrate success/challenges and steps taken to improve “the evolving sales pitch”
centre manager
Responsibility
managing the day-to-day operation and workflow that delivers our KPIs
timely review & interpretation of management information ensuring adherence to contract, improving operational performance and productivity
seek to drive and uplift performance through innovative approaches
ability to absorb information quickly and work under pressure
weekly meetings with Senior Management Team to provide updates on the Call Centre
day-to-day people management of our Call Centre staff
comply with Company policies & procedures
ensure data received and used for driving operational performance is made available to the teams in a timely fashion analysed and used to drive performance sanity checked for accuracy
data administrator
Working hours
full-time | Contract
Responsibility
work collaboratively to support the team to facilitate the smooth continuity of service delivery
create bespoke reports to assist Senior Managers in monitoring contract performance and meeting stakeholder requirements
collate uploaded data figures and produce reports in line with stakeholder expectations and report discrepancies to the line manager
input and maintain sensitive information on our database system in an accurate and timely manner
comply with Company policies & procedures
undertake other duties commensurate with the level of this position
manage filing systems, keep accurate records and ensure confidentiality is maintained
undertake duties commensurate with the level of this position
programme manager
Working hours
full-time | Permanent
contract | Permanent
Responsibility
work collaboratively to support the team to facilitate the smooth continuity of service delivery and preperation of school planning
preparation of school calendar for school immunisation sessions and catch up clinics
continuously monitor productivity levels across your area and report to Clinical Director and Head of Operations
continuously monitor productivity levels across your area
be responsible for local uptake levels and working to targets and KPI’s
responsibility for local uptake levels and working to targets and KPI’s
collate data and figures as required in line with NHS commissioner’s expectations
responsible for all programme level strategic planning. Implementing change and process improvements when needed