ETICLOUD Salary
ENTERPRISE HOUSE 1 BROADFIELD COURT SHEFFIELD S8 0XF ENGLAND
TIN: 09777907
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Earnings on positions in ETICLOUD
ETICLOUD is looking for employees for positions:
it apprentice
Working hours
- full-time | Apprenticeship
Responsibility
- etiCloud are looking for an individual to join the helpdesk team and maintain the high standards of providing excellent service
- handle the day-to-day enquiries received from clients and customers
- conduct 1st Line Support assistance to diagnose and resolve client queries
- adhere to Service Level Agreements and ensure a high-quality service is provided at all times
- where required, escalate issues second or third line support
- use your sound IT knowledge to fact-find and problem solve
- be punctual, reliable and flexible
- estio Training have an exciting new opportunity for a Helpdesk Apprentice with etiCloud Ltd, a cloud-based IT support company based in Sheffield
Requirements
- 5 GCSEs grades A*-C/9-4 or equivalent
- an interest in IT
- ability to communicate well with peers and customers
- A sound knowledge of IT including knowledge of all Microsoft Operating Systems and Applications
- experience in problem solving / trouble shooting common IT related issues