ESTATES & MANAGEMENT

Responsibility

• contributing to process improvements by considering and highlighting any trends and offering suggestions for improvements
• answering phone calls from tenants/leaseholders on a daily basis covering a range of issues/queries including: credit card payments, rent queries, standing order requests etc
• managing administration, communicating, and coordinating with internal departments, as well as directing inbound calls to the appropriate resources if required
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• dealing with queries from solicitors in writing or by telephone

Requirements

• previous experience in a customer service environment, either face to face or over the telephone
• attention to detail; previous experience in data-entry will be valued
• previous experience in an administrative position or office environment
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• knowledge of property law
• good organisation skills

Responsibility

• contributing to process improvements by considering and highlighting any trends and offering suggestions for improvement
• contributing to process improvements by considering and highlighting any trends and offering suggestions for improvement to senior management where required
• managing administration, communicating, and coordinating with internal departments, as well as directing inbound calls to the appropriate resources if required

Requirements

• proficiency with IT, telephone systems and data entry
• excellent business communications skills including telephone communications
• exceptional customer service, seeking solutions
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• attention to detail and good organisation skills are vital
• focus on data protection and management is essential
• ability to multitask within a busy environment

Responsibility

• reporting to Supervisor and Head of Department
• to update, collate and create various spreadsheets and trackers

Requirements

• problem solving: able to investigate a query and suggest possible solutions
• visit the JobsAware website for information and to get free, expert advice for safer work
• report this job

Earnings for position administrator