ESTATE INDUSTRIAL

Responsibility

• provide an amazing customer service experience for customers
• process orders, returns, payments and refunds for customers
• maintain an awareness of current promotions and product changes
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• arrange deliveries
• resolve any order issues and find a solution to problems
• generate customer interest in the company’s own branded products
• delight customers by going the extra mile
• deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support
• offer help and support to other staff members, when needed

Requirements

• A genuine passion and interest for Customer Service- a real ‘people person’
• patient, gets job satisfaction from helping others
• 2 years of customer experience required
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• naturally positive communicator- both written and verbal
• excellent attention to detail
• attentive listening skills
• ability to multitask
• A good level of IT skills- happy to email, input some information, copy and paste etc

Earnings for position customer services advisor

Responsibility

• outbound sales calling
• promotion of own brand products
• meet and exceed individual targets
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• advise on customer queries and recommend suitable products
• build relationships with customers
• accurately maintain database

Requirements

• experience of twelve or more months in an outbound telesales role
• problem solver, helpful nature
• able to multitask
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• confident and enthusiastic with a friendly disposition
• team player
• positive ‘can do’ attitude
• attention to detail, high levels of accuracy
• naturally positive communicator, a real people person
• the ability to actively listen, influence and negotiate with customers

Responsibility

• to ensure that products are despatched to agreed dates to meet customer expectations and quality standards
• when necessary to be a “hands-on” member of the team and ensure that all work is carried out in a safe manner

Requirements

• excellent communication skills
• flexible and adaptable, to meet the needs of the customer
• enthusiastic, and not afraid to change the way things are done
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• candidates must be able to prioritise workload to meet required deadlines
• experience of leading a team would be an advantage but this role could be a first step in leadership. Training will be provided

Earnings for position warehouse team leader

Responsibility

• pricing request for tender for a variety of Low Voltage Switchgear solutions
• ensuring tenders are submitted on time
• liaising with customers on a daily basis
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• identifying and implementing Value Engineering options
• ensure all Electrical systems are designed and priced to industry standards
• provide support to External Sales Manager and Commercial Director
• deputise for Sales Manager in internal meetings, were appropriate

Benefits

• company car
• fuel card

Responsibility

• managing Goods in – checking delivery notes
• ensuring projects kit is ready to enter productions
• liaising with production supervisors to ensure production schedule is maintained with on time kit deliveries
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• building various steel work switchboards, including Schneider Prisma and CUBIC
• assembling control panels including drilling, tapping and assembling trunking and din rail components

Benefits

• company car
• fuel card