ESCAPADE Salary

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4 LYNMOUTH ROAD READING RG1 8DD ENGLAND
TIN: 12461513
  Sport and leisure
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Reviews ESCAPADE Reading
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ESCAPADE is looking for employees for positions:

manager

  • manager

Language

  • english

Responsibility

  • manage the reservations process ensuring efficiency, accuracy and exceptional guest service
  • oversee the accuracy of room blocks, reservations, and group market codes
  • oversee all reservation enquiries including group and individual bookings
  • manage and support the reservations team, providing ongoing training
  • continuously review, improve and implement reservations procedures
  • welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation
  • speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • verify availability of room type and rate and explain guarantee, special rate, and cancellation policies to all guests

Requirements

  • A strong background in a luxury hotel or F&B environment
  • previous experience in hotel reservations
  • previous experience managing a team
  • positive, engaging, and energetic personality
  • excellent attention to detail and organisational skills
  • high level of numeracy
  • excellent communication skills, both written and verbal
  • proficient in hotel reservations systems such as Opera and in-house CMS systems