operations manager
Responsibility
- we’re looking for a Support Operations Manager in our Support team
- working closely with the Support Lead to support and manage internal change projects
- what's more, Enthuse is the official online fundraising partner for London Marathon Events and the Great Run Company
Show more +24 - independently identifying and leading on process improvement projects
- it’s still early, but we’re on an incredible journey
- improving internal processes and proactively seek solutions for optimisation
- with your strong problem solving skills you will independently validate and provide solutions to both the team and our customers
- you’ll also help build and grow a company of smart and passionate people
- support the wider team to create a sector leading support service
- this is an excellent opportunity to join a fast-scaling, tech for good organisation and provide sector leading support throughout the customer journey
- support the wider team to minimise churn through more advocacy and reference guides
- at Enthuse, we’re on a mission to transform digital fundraising by building the technology that empowers great causes. Our donations, event registration, and fundraising platform helps thousands of charities to raise millions of pounds a year
- and create a real impact
- the focus of the role
- identifying opportunities to improve the customer experience and scoping projects to drive change
- launched in 2012, we’ve come a long way — we’ve raised a Series A with social-impact focussed investors and grown to a team of nearly 70 people
- aggregate, analyse and track users needs to the Product team and help shape our product roadmap
- to enable our Support Team to manage, monitor and achieve our OKRs and KPIs
- partnering with internal teams to ensure customer and internal needs are being met; coordinating with sales, customer, operations and product teams
- reporting to the Support Lead, you’ll be critical in improving processes and delivering key projects in the Support team whilst creating the best customer experience for charities and end users
- creating, editing and publishing quality knowledge content to improve customer self-service resources
- support charities and end-users with support queries
- the role will require collaboration across departments, particularly our Customer Success, Product and Sales teams
- support the team with developing a wider knowledge of the industry
- this will involve leading on key projects, such as process and automation implementation, monitoring and improvement, help centre content creation, and data preparation & analysis
- gain experience in a senior role, becoming second in command of the department and acting manager during Support Lead absence
- about you
Salary in other companies in the position operations manager
| HANCOXREAD RECRUITMENT | 14800 £ | 11000 £ 14800 £ |
| IO ASSOCIATES | 14400 £ | 11000 £ 14800 £ |
| PUBLIC SECTOR RESOURCING | 14000 £ | 11000 £ 14800 £ |
| TECHNICHE GLOBAL | 12800 £ | 11000 £ 14800 £ |
| MCGREGOR BOYALL CONSULTING | 12583 £ | 11000 £ 14800 £ |
| HAYS RECRUITMENT SERVICES | 12000 £ | 11000 £ 14800 £ |
| SANDERSON RECRUITMENT PLC | 12000 £ | 11000 £ 14800 £ |
| BARCLAY SIMPSON EUROPE | 12000 £ | 11000 £ 14800 £ |
| EAMES CONSULTING | 11164 £ | 11000 £ 14800 £ |
| I3 RESOURCING | 11000 £ | 11000 £ 14800 £ |