EMSON GROUP Salary
9 POUND LANE GODALMING GU7 1BX ENGLAND
TIN: 11898588
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Earnings on positions in EMSON GROUP
EMSON GROUP is looking for employees for positions:
customer service advisor
Working hours
- full-time
Responsibility
- they will also be responsible for resolving customer complaints and complaints about the product or service
- customer service – answer phones, emails, and chat
- they will also be responsible for ensuring that the company’s policies and procedures are being followed
- confirming product information and addressing customer questions
- processing orders in a timely manner and following up with vendors
- communicating with in-house vendors to ensure that customers are satisfied with order process
- monitoring customer expectations and adjusting expectations as needed to ensure customer satisfaction
- ensuring that policies are being followed
Requirements
- strong attention to detail required; must have exceptional organizational skills & time management skills
- ability to adapt to changing circumstances & priorities
- ability to handle a high volume of calls & emails in a timely manner
- ability to learn new software programs quickly & easily
- excellent written and verbal communication skills