EMERIA

Responsibility

• conduct site walk rounds and report any faults, security or maintenance issues to the Development Manager
• act as main point of contact at the front desk
• act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice
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• act as the main point of contact on site to all customers, providing information about the development and the surrounding areas, key contacts and location advice

Earnings for position concierge

Responsibility

• responsible for the cleaning and up-keep of the buildings and grounds area
• to carry out deep cleaning as and when requested
• ensure that instructions for the maintenance, cleaning and storage of equipment are consistently followed
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• if required, disposal of rubbish in the designated rubbish collection area
• ensure that all health and safety risks are identified and report any accidents, trips, spills, hazards or near misses to the Development Manager
• report any maintenance issues that may arise to the development manager
• work in accordance with the company’s Health & Safety Policy
• act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice. Investigate first level complaints within the development
• daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas
• ensure all footpaths and communal areas are kept clean and free of litter

Earnings for position caretaker

Responsibility

• to carry out deep cleaning as and when requested
• ensure that all health and safety risks are identified and report any accidents, trips, spills, hazards or near misses to the Development Manager
• ensure that instructions for the maintenance, cleaning and storage of equipment are consistently followed
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• if required, disposal of rubbish in the designated rubbish collection area
• work in accordance with the company’s Health & Safety Policy
• daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas
• ensure all footpaths and communal areas are kept clean and free of litter

Earnings for position cleaning operative

Responsibility

• provide 1st and 2nd Line IT Support
• user administration within the following environments
• active Directory
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• exchange
• microsoft 365
• provide exceptional Service Support and Customer Service to the Acquired Business, via Deskside Support, Email and Telephone
• provide solution /work around to Incidents and Problems
• work to SLA thresholds for incident , request and problem
• work as the first Point of contact for the newly acquired business
• help in IT integrations for the acquired business
• issue equipment for new users
• keep an updated record of all M&A IT assets
• prioritising and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously
• establishing and maintaining excellent working relationships with the Business and 3rd parties

Requirements

• the below skills would be beneficial to the role
• exceptional Incident Management skills with the ability to identify the root causes and apply solutions to resolve
• proven experience working within IT service delivery
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• excellent troubleshooting and problem-solving skills
• excellent ability to transfer knowledge within a team
• the ideal candidate will have a very high level of Customer Service experience and preferably be Microsoft certified and have spent a minimum of 3 years specialising in supporting Windows and Microsoft 365; As well as all the expected qualities of an experienced Support \ Helpdesk engineer
• general Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
• working with and administering/supporting Microsoft
• using Active Directory to create and edit user accounts and groups, including resetting passwords, activating and disabling accounts
• exceptional Problem Management skills, able to investigate trends, to apply a methodical approach to identify root causes and suggestions for the solutionExceptional Customer Service skills
• creating and deploying group policies

Benefits

• laptop

Responsibility

• providing input to Group FP&A for budget, forecasting and reporting on all volume/margin topics
• monitor KPI benchmarking to assist with performance assessment