provide technical support to customers over the phone, email, and chat
analyse system logs and identify potential issues
provide assistance to 1st line support staff
perform system maintenance tasks
monitor system performance and troubleshoot any issues that arise
document all customer interactions and resolutions in the ticketing system
Requirements
at least 2/3 years of experience in an IT services role
advanced interpersonal, verbal and written skills
knowledge of Internet technologies and cloud computing
team-oriented attitude and customer-centric
self-motivated working style
flexible, lateral thinking and adaptable to change
microsoft 365 administration
on-Premise server administration
it support engineer
Working hours
full-time | Permanent
Benefits
laptop
Responsibility
job Vacancy
background
we offer IT consultancy, helpdesk support, IT project design and delivery, and expert IT advice for small/ medium-sized businesses
the Role
IT Helpdesk Engineer
reporting directly to the helpdesk manager, you will work closely with a growing team of IT professionals
your primary role will be to provide IT Support both from the helpdesk and onsite at customer premises
eitex is a well established IT systems and cloud services provider. We are recruiting a talented, self-motivated and experienced individual for 1st Line IT support role to join the business based in Wakefield, West Yorkshire