EDISON HILL

Responsibility

• develop strong relationships and trust with clients through honest guidance and thinking in their best interests
• provide a professional and consultative approach to dealing with customers, proactively identifying issues and opportunities and escalating/feedback concerns where necessary
• provide helpdesk support when not on site and be willing to 'chip in' where needed
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• you will also ensure notes are completed and the customer understands/appreciates the work done at the end of the day
• maintain a high level of professionalism, including timeliness, attire, and manners
• be comfortable discussing and understanding your client's requirements to offer solutions to develop an appropriate network or solution
• assist the project manager in ordering the right kit and additional necessary resources
• be responsible for site visits, ensuring that you understand the scope of the visit before arriving and discuss the visit with the customer before starting

Requirements

• firewalls
• active Directory
• networking
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• communication Skills
• windows Server
• office 365
• senior Engineer
• A passion for providing exceptional technical support and customer service
• in-depth experience with installation, configuration, and troubleshooting of Server 2012/16/19, and Microsoft Office 365
• experience in installing new firewalls reliably and securely
• based on the London/Surrey borders and a car driver
• we offer a competitive salary and opportunities for career growth and development in a dynamic, supportive work environment
• 3+ years' experience working within a VAR/MSP servicing multiple vertical markets in a similar role

Earnings for position senior systems engineer

Responsibility

• you will support customers and the wider technical support team for issues escalated from 1st Line level
• identify and escalate any incidents in line with policy escalation guidelines in a time-efficient manner
• act as an escalation point from 1st Line and resolve all allocated incidents in a timely, professional manner
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• use allocated personal development days to maintain your technical knowledge

Requirements

• active Directory
• communication Skills
• microsoft Exchange
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• technical Support
• windows
• windows Server
• office 365
• experience working at least to 2nd line level
• experience administrating, configuring, and troubleshooting Office 365 - Exchange server - VMware - Hyper-V - Network and Firewalls
• excellent communication skills
• have strong knowledge of all current Microsoft windows platforms
• experience using a ticketing system

Earnings for position it support engineer

Responsibility

• develop strong relationships and trust with your nominated accounts through honest guidance and thinking in their best interests
• provide a professional and consultative approach to dealing with customers
• keep their networks running smoothly with upgrades as & when required
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• reasonable flexibility as we a problem fixing business and need to look after our customers
• support the admin teams
• be the ultimate "go-to" guy for problems on your customer set
• assist members of the sales team when bidding for new clients or planning for project work
• proactively identify issues + opportunities and escalate/feedback concerns where necessary

Requirements

• active Directory
• microsoft Exchange
• windows Server
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• 3rd Line Support
• project Work
• administration experience alone is not in-depth enough for this role

Earnings for position 3rd line support engineer

Requirements

• firewalls
• networking
• windows Server
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• office 365
• A passion for providing exceptional technical support and customer service
• experience in installing new firewalls reliably and securely
• based on the London/Surrey borders and a car driver
• 3+ years' experience working within a MSP servicing multiple vertical markets in a similar role

Earnings for position it manager

Requirements

• active Directory
• microsoft Office
• technical Support
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• windows
• office 365

Earnings for position it service engineer