ECI

Responsibility

• ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe
• more than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI
• from its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses
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• at ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world
• develops and maintains a user support organization by creating efficient processes for handling user support requests and tracking support activities and resolutions
• promotes appropriate resources to aid in issue resolution i.e., Internet, knowledge bases, technical blogs
• provides weekly metric reports and ad hoc reports to senior management