EASI COURIER SERVICES in London Salary
2ND FLOOR, 241 HIGH STREET LONDON E17 7BH ENGLAND
TIN: 13370879
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Earnings on positions in EASI COURIER SERVICES
EASI COURIER SERVICES is looking for employees for positions:
customer service manager
Working hours
- full-time
Language
- english
Salary
- salary
Responsibility
- manage a team of customer service representatives to ensure excellent customer service experience
- develop and implement customer service policies and procedures
- handle escalated customer inquiries and complaints in a timely and professional manner
- monitor customer service metrics and provide regular reports to management
- train and coach customer service representatives on best practices and customer service techniques
- collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- job Description: Customer Service Manager
- stay updated on industry trends and best practices in customer service
Requirements
- proven experience in a customer service management role
- excellent communication and interpersonal skills
- strong leadership abilities with the ability to motivate and inspire a team
- problem-solving skills with the ability to think quickly on your feet
- ability to handle difficult customers and resolve conflicts effectively
- proficient in using CRM software and other customer service tools
- retail sales: 1 year
- customer Service: 1 year