develop a trusted advisor relationship with key accounts, mainly with C-levels
generate revenue though up-selling and cross-selling existing accounts
proactively identify expansion opportunities in addition to any red flags
prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
build and maintain strong and long-lasting client relationships
operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process
Requirements
prior B2B experience in a software, logistics or SaaS company preferred
proven ability to manage multiple projects at a time
experience in generating revenue by expanding on an existing book-of-business
experience in delivering client-focused solutions based on customer needs
strong analytical skills with the ability to present data and trends to internal and external clients
demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
excellent listening, negotiation and presentation skills
at least 2+ years experience in an Account Management or Customer Success Manager role
accounts manager
Language
english
french
Responsibility
this is a hybrid position with 3 days in the office and 2 days remote
develop a trusted advisor relationship with key accounts, mainly with C-levels
generate revenue though up-selling and cross-selling existing accounts
proactively identify expansion opportunities in addition to any red flags
we are looking for a Strategic Accounts Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU
prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
we are looking for a Strategic Accounts Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK
the Strategic Accounts CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
Requirements
prior B2B experience in a software, logistics or SaaS company preferred
proven ability to manage multiple projects at a time
experience in generating revenue by expanding on an existing book-of-business
experience in delivering client-focused solutions based on customer needs
strong analytical skills with the ability to present data and trends to internal and external clients
demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
excellent listening, negotiation and presentation skills
at least 3+ years experience in an Account Management or Customer Success Manager role
business development
Working hours
internship
Responsibility
conduct research to identify potential prospects and work with multiple sales team members to cleanse prospect lists
work with the sales team to develop and grow the sales pipeline to consistently meet quarterly revenue goals
work along Consumer Insights Strategist to identify emerging verticals and to conduct data driven communication
ability to identify and key enter in the appropriate contact details within a business
work on new data/leads entering our system by identifying, qualifying, cleansing and keeping up to date information within each record managed across various internal systems
deep love for data cleansing, target account qualification and the ability to provide optimal qualified information within our Sales CRM System for data ready engagement
manage data for new and prospective customers within CRM , ensuring all qualified deals are logged, information is accurate, and documents are attached
Requirements
bachelor’s Degree
some related experience preferred
strong business and data acumen
ability to work effectively as part of a team and independently
ability to effectively solve problems
creative and able to adapt quickly to change
strong written and verbal communication skills
strong organization and time management
key account manager
Language
english
Responsibility
develop a trusted advisor relationship with key accounts, mainly with C-levels
generate revenue though up-selling and cross-selling existing accounts
proactively identify expansion opportunities in addition to any red flags
prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
build and maintain strong and long-lasting client relationships
operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process
Requirements
prior B2B experience in a software, logistics or SaaS company preferred
proven ability to manage multiple projects at a time
experience in generating revenue by expanding on an existing book-of-business
experience in delivering client-focused solutions based on customer needs
strong analytical skills with the ability to present data and trends to internal and external clients
demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
excellent listening, negotiation and presentation skills
at least 3+ years experience in an Account Management or Customer Success Manager role
project manager
Language
english
Requirements
min. 3 years’ experience in B2B project management within B2B tech/Saas
min. 4 years’ experience in B2B project management within B2B tech/Saas
excellent interpersonal skills
solid organizational skills including attention to detail and multi-tasking
ability to be flexible and work extended hours as required
must be able to work well under deadlines in a changing environment
independently manage and prioritize tasks
experience in collaborating closely with remote teams
Responsibility
act as the focal point and ensure the satisfaction of all your customers
sales representative
Language
french
english
Working hours
full-time
Responsibility
data cleansing, target account qualification and providing optimal qualified information within our Sales CRM System for data ready engagement
manage data for prospective customers within the CRM , ensuring information is accurate, and documents are attached
conduct research to identify potential prospects
analyse customers’ existing cross-border models to develop a deep understanding of their needs and business
founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more
target-driven prospecting via email, LinkedIn and phone
global-e is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth
as we continue to expand across EMEA, Global-e is looking for a highly motivated Sales Development Representative to join our Sales team in London OR Paris office
Requirements
min. 1 year of direct B2B/B2C Business Development experience
prior experience in working for an innovative and agile tech company, preferably within e-commerce, logistics/supply chain, technical/software sales
prior prospecting experience having led to the booking of any small to large value deals in the UK/FR markets
prior prospecting experience having led to the booking of any small to large value deals in the UK
successful history of net new business sales, with the ability to prove consistent delivery against targets
able to identify and key enter in the appropriate contact details within a business
proven ability to manage multiple prospects at a time
excellent communication and presentation skills in English & French
sales manager
Language
english
Working hours
full-time
Responsibility
contacting and developing relationships with potential clients to establish rapport and arrange meetings, mainly with Director and C-levels
researching organisations and individuals to find new opportunities
analysing organisations existing cross border offering to establish their needs
increase our market share in the Scandinavia region by growing our net new business
developing quotes and proposals for clients
use of CRM to maintain and manage pipeline
attending conferences, meetings, and industry events
operate as lead point of contact for the client until they are handed over to their Account Manager
Requirements
strong analytical skills
bachelors degree preferred
must be based in Stockholm, Copenhagen or London
demonstrated ability to communicate, present to and influence credibly and effectively at all levels of the organisation, including executive and C-level
5+ years' relevant experience
office manager
Responsibility
managing the day-to-day office administration as needed, ensuring the office is organized, tidy, well-stocked and welcoming
handling all purchasing requests including sourcing, comparing, and managing all suppliers/vendors
partnering with Global-e’s global IT team, overseeing all equipment and inventory needs in the UK and Europe
working closely with the Finance team, managing the expense and invoice processing
managing all health and safety processes ensuring that the office is operating in accordance with regulations
working closely with the HR team, taking initiative for employee social events
assisting with employee onboarding and offboarding processes
responsible for welcoming new joiners, and ensuring that their workspace and computer is ready for their first day of work
Requirements
facilities coordination and office administration experience is required
ability to source and manage suppliers
experience in working with Finance to process invoices
prior experience in organizing in-office and offsite employee events
excellent time management and organizational skills with a strong ability to multi-task and handle many projects simultaneously and independently
must be proactive and adaptable, with an eye for detail
excellent interpersonal and communication skills
must be able to work from the office Monday – Thursday
business development executive
Language
english
italian
Responsibility
data cleansing, target account qualification and providing optimal qualified information within our Sales CRM System for data ready engagement
conduct research to identify potential prospects and work with multiple sales team members to cleanse prospect lists
work with the sales team to develop and grow the sales pipeline to consistently meet quarterly revenue goals
work along Consumer Insights Strategist to identify emerging verticals and to conduct data driven communication
ability to identify and key enter in the appropriate contact details within a business
work on new data/leads entering our system by identifying, qualifying, cleansing and keeping up to date information within each record, managed across various internal systems
manage data for new and prospective customers within the CRM , ensuring all qualified deals are logged, information is accurate, and documents are attached
Requirements
1-2 years of related B2B sales experience
prior experience in a lead generation role is a plus
strong business and data acumen
ability to work effectively as part of a team and independently
ability to effectively solve problems
creative and able to adapt quickly to change
strong written and verbal communication skills
strong organisation and time management
business development manager
Language
english
italian
Responsibility
increase our market share in the region by growing our net new business
negotiate pricing and business terms with small to medium sized Ecommerce retailers by selling value as well as ROI
build lasting, consultative relationships with C-level executives in customer prospects
analyse customers’ existing cross-border models to develop a deep understanding of their needs and business
consistently deliver on quarterly forecast commitments by achieving or exceeding sales quotas
forecast and manage your sales pipeline to meet revenue targets and company goals
manage the entire sales process from demo to closing by partnering with internal teams such as Sales Development Executives, Solutions Engineers, Partnership Managers etc
Requirements
prior experience in working for an innovative and agile tech company, preferably within ecommerce, and closing large value deals in Italy
successful history of net new business Enterprise sales, with the ability to prove consistent delivery against targets
track record of being a high performer
credible at all levels and evidence of building strong relationships internally and externally with the customer
proven ability to manage multiple prospects at a time
BA/BS degree or equivalent
3+ years of direct B2B eCommerce/SaaS sales experience