and there’s no feeling like helping people create the joy of feeling truly at home
at Dunelm, that’s what we do
we’re the UK's number one choice for homewares because we make home life lovelier for our customers
and the caring and supportive culture we've created makes this a place you'll feel right at home too
our sales performance both from our stores and our online platform continues to grow fantastically well
we are the UK’s Number One homewares retailer offering over 70,000 products building a consumer-focused total retail business that delights customers through our multichannel operation
care manager
Working hours
permanent
Responsibility
we have an exciting road ahead of us, so we need amazing people to help us get there
the job holder will ensure that such initiatives are analysed, positively challenged, and ultimately implemented
we recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work
customer Care at Dunelm is on a journey to transform the way that we think about putting the customer first, driving value and impact through best practices and processes to help accelerate our delivery of the company mission and purpose
we are committed to creating a full inclusive environment that is representative of our customers and locations
you will be joining a talented team of Colleagues who are all striving to improve both the Customer Care and broader Dunelm Customer Experience
the purpose of the CCC Change Manager role is to understand & represent the needs of Customer Care across multiple business initiatives
you will partner closely with the Contact Centre leaders and wider Customer Care team as well as Dunelm Technology and 3rd party delivery teams to implement process redesign initiatives and support day to day operational improvement
senior engineer
Working hours
permanent
Responsibility
this role can be based out of our London or Leicester offices but will be hybrid
about Us
home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home
you might not think it, but remaining the first choice for savvy homeware-shoppers involves some pretty advanced tech
but that’s just the beginning
site Operations Engineer
we are seeking a Senior Site Operations Engineer to join our Site Operations team
our team is at the forefront of ensuring the reliability and performance of our critical systems
user researcher
Responsibility
about us
we are a leading provider of homewares in the UK, dedicated to our brand, company growth, and being a good company
we also operate the largest Made to Measure factory for curtains and roman blinds in the UK
we are committed to sustainability and are developing products that promote circular design and conscious choices
our purpose is to create a joyful and comfortable home environment, both now and for future generations
about the area
you will be part of a growing UX Research function, embedded in the wider Product & UX Team
the Product & UX team is on a journey to prioritise customer-centricity, value, and impact by implementing best practices and processes
network manager
Working hours
permanent
Responsibility
key responsibilities are People management and engagement, H&S, key KPI’s linked to operational delivery and budget
ensuring orders are delivered on time in full to customers
improving NPS
reducing H&S issues
this role is to manage the North region for our Home delivery network ensuring the sites deliver value and joy to our customers
this role is to manage the Southern region for our Home delivery network ensuring the sites deliver value and joy to our customers
improving Colleague engagement
the purpose ofthis channel is to deliver furniture to customers home in a safe, efficient,and timely manner. Accountable for delivering Furniture to room of choice forour customers
general manager
Working hours
permanent
Responsibility
we have an exciting opportunity for a Furniture General Manager
this role will sit within the furniture home delivery channel
the purpose of this channel is to deliver furniture to customers home in a safe, efficient, and timely manner
accountable for delivering Furniture to room of choice for our customers
key responsibilities are People management and engagement, H&S, key KPI’s linked to operational delivery and budget and 3PL management
linking closely with the Furniture trade team and other Logistics areas that help to support the supply of Stock in to the Furniture HD channel as well as the CCC for customer service
join us and you’ll be empowered to make decisions, supported by caring colleagues, and encouraged to take every opportunity you want to as you help us ensure even more people feel the joy of feeling truly at home
this role is to manage the Central region for our Home delivery network alongside the Furniture picking sites which are currently Daventry and Eurohub
brand manager
Working hours
permanent
Responsibility
at Dunelm, product excellence forms the very heart of our business
the primary focus will be on improving the stature of our owned brands and driving growth
secondary, to build collaborations with other brands, which helps to attract new customers to Dunelm
we recruit peoplefrom all types of backgrounds, who share our entrepreneurial, hands-on approachto work
we are committed to creating a full inclusive environment that isrepresentative of our customers and locations
as the number one retailer for Homewares, we are fervently dedicated to our growth aspirations, with our products playing a pivotal role in their fulfilment
there is increasing focus on the value of brands. The need for this role has been identified to ensure Dunelm are able to compete with other retailers in this sector
brand Licenses and Partnership Manager will be working closely with category Directors, commercial product design team, Insight & Analytics and marketing teams
technician
Working hours
permanent
Responsibility
this role is based out of our Leicester offices. We operate a hybrid working policy
home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home
at Dunelm, that’s what we do
about the department
we’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too
as a Tech Support Engineer, you will be working in the Technical Support Team who troubleshoot tech issues and fulfil requests for all our Dunelm colleagues and all 195 locations which includes stores, offices, manufacturing, and distribution centres
furniture designer
Working hours
permanent
Responsibility
help us create the joy of truly feeling at home. Now and for the generations to come
we are the UK’s leading homewares retailer – ambitious about our brand, about being a good company and about sustainable growth
we are a highly collaborative group of designers, dedicated to creating exceptional products that seamlessly coordinate within the home
they are continuously engaged in researching emerging trends in product design, consumer lifestyles, colour forecasting, and innovative materials
their expertise guides the creative direction for all categories each season, which is then seamlessly integrated into our departmental strategies
if you aspire to become part of a talented and professional product design team who are central to the creative direction of our business, then keep reading
our mission is to provide direction for a wide and varied range of brands, including Dorma, Fogarty, The Edited Life, Churchgate, Elements, and our parent brand, Dunelm
our Design team plays a pivotal role in crafting exciting new product ranges aimed at boosting sales and wowing our customers with sustainability and circular design principles at their core
transport manager
Working hours
permanent
Language
english
Responsibility
we have a fantastic opportunity for someone to join us as a Internal Transport Manager to support our Home Delivery Network
ensure team is equipped to deliver products and service
ensure depot is compliant and therefore able to deliver
manage the smooth running of depot
inspire team to live by Sell More principle
help colleagues to feel inspired by our merchandise
I put the paying customer at the forefront of everything I do
I manage and lead colleagues to ensure they deliver a great service
Education
C.P.C. holder
I.O.S.H
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