DSM GROUP Salary
UNIT 36 BUTLERS LEAP RUGBY CV21 3RQ ENGLAND
TIN: 03536175
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Earnings on positions in DSM GROUP
DSM GROUP is looking for employees for positions:
customer service administrator
Working hours
- full-time | Part-time
Responsibility
- our mission is to deliver unparalleled services and support to help businesses succeed in an ever-evolving digital landscape
- we believe in fostering a collaborative and inclusive work culture that encourages innovation and personal growth
- responding to client enquiries and providing prompt, knowledgeable, and friendly assistance via phone, email, and chat
- troubleshooting technical issues and coordinating with our technical team to ensure quick resolution
- easylifeIT are a leading Managed Service Provider that takes pride in offering cutting-edge solutions to our diverse range of clients
- managing and updating customer accounts and information in our CRM system
- collaborating with various internal teams to ensure seamless service delivery
- assisting in the development of customer service policies and procedures to enhance overall efficiency
Education
- GCSE or equivalent
Requirements
- previous experience in customer service or a related role is preferred
- strong communication skills and the ability to articulate technical concepts in a clear and understandable manner
- A passion for delivering exceptional customer experiences and a dedication to problem-solving
- basic technical knowledge and the willingness to learn about our products and services
- excellent organisational skills with the ability to multitask effectively
- proactive and adaptable approach to work, with the capacity to thrive in a fast-paced environment
- familiarity with CRM systems and ticketing platforms is a plus
- technical support: 1 year