DSL GROUP  Salary

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DSL HOUSE WORTLEY MOOR ROAD LEEDS LS12 4JE UNITED KINGDOM
TIN: 09662526
 Energy & Environment
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DSL GROUP
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DSL GROUP is looking for employees for positions:

office manager

  • office manager
  • apprentice administrator

Working hours

  • full-time | Permanent

Requirements

  • have a positive can-do attitude
  • demonstrable experience within a call centre team manager role
  • have strong communication skills
  • track record driving team performance through effective coaching methods
  • passionate about sales and customer service
  • ability to stay calm and professional when in a challenging situation
  • be willing to learn
  • ability to proactively learn new information, systems or processes and ability to use multiple systems including web based platforms

Responsibility

  • coach and motivate your team based on individual requirements, through effective use of observations, audits, and call monitoring. Providing regular feedback when necessary
  • supervise the Call Centre team to ensure service levels are maintained and adviser/customer queries are answered in a timely manner