DOCOSOFT  Salary

Rating of the company
The user's experience with DOCOSOFT is not verified
Learn how we handle and protect your information
63 ST MARY AXE, LONDON EC3A 8AA UNITED KINGDOM
TIN: 10676357
 IT-Services
Rating of the company
The user's experience with DOCOSOFT is not verified
Learn how we handle and protect your information

DOCOSOFT

Earnings on positions in DOCOSOFT

Looking for a job?

Describe to the employer what experience you have and get interesting career offers! Let other users advise you on your choice.

DOCOSOFT is looking for employees for positions:

application support engineer

  • application support engineer
  • devops engineer
  • senior product manager
  • marketing manager

Responsibility

  • take the lead in incident resolution to ensure a responsive service
  • ensure support issues are resolved within the contractual SLA’s
  • resolution of system messaging issues
  • perform post-incident reviews
  • maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes
  • educate the teams on best practice for Incident & Problem Management
  • drive continuous service improvement to work towards achieving operational excellence. Continue to develop robust Incident management processes that will enable effective management of our customers from an Incident & Problem perspective
  • drive innovation and quality to improve overall operational efficiency

Requirements

  • university degree plus at least 4 years of relevant work experience
  • experience working in a technical support role
  • A logical and systematic approach to problem resolution across a broad spectrum of technologies
  • practical knowledge of the Windows desktop/server environments
  • knowledge of IIS and Windows Scheduled tasks
  • comfortable using Remote Access Software e.g. RDP, Citrix
  • comfortable using PAM solutions e.g. CyberArk
  • well-developed analytical skills, quantitative, and problem-solving skills