customer service
Responsibility
- join AGCO Finance in its ambition to help farmers grow their businesses today and create a sustainable legacy for future generations
- you will also support the commercial delivery and support in the creation of reporting on the product
- it is estimated that you will spend 20% of your time on calls and 80% on administrative duties
Show more +10 - as an AGCO Plus Specialist, you are primarily responsible for managing all aspects of the customer journey for the AGCO Plus product including the processing of deals and customer / dealer service
- you will be AGCO Finance’s lead team member for answering inbound calls from customers and dealers, helping with queries relating to new and existing contracts
- engages in problem-solving; suggests ways to improve efficiency and performance within systems and processes
- provide dealer training and on-boarding where required, supporting the commercial team
- managing customer feedback and complaints processes where required
- excellent customer services leading to Customer and Dealer Net Promoter Score of 40+
- support of timely, relevant, accurate and complete reporting
- support the creation of reports required to control, review and drive the business
- ad hoc
- support the onboarding of new customers and dealers to the product and systems
Requirements
- experience in a customer facing role and / or the financial services industry
- FCA regulated environment experience
- exposure to the agricultural sector
Show more +3 - settling in
- AGCO Finance employs circa 330 passionate people across 21 countries with a strong member engagement of 8,1 out of 10
- members recognize AGCO Finance as an employer that cares about people and promotes strong team spirit
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