DIAMONDAIR INTERNATIONAL

Responsibility

• to demonstrate discretion and professionalism when assisting high profile Clients and representing the Airport Concierge brand
• to develop and build strong networks and maintain effective working relationships with airline & airport stakeholders
• to ensure all Airport Concierge services are carried out with maximum efficiency and in line with company protocols & Client service level agreements
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• to ensure company & client information remains strictly confidential
• to ensure all flight reports are completed and submitted accurately & efficiently
• above duties performed while remaining compliant with the company’s policies and guidelines
• to escalate any foreseeable service issues to your Co-Ordinator at the earliest opportunity
• to ensure company presentation standards are adhered to at all times
• to escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity
• reporting to: Shift Coordinator ________________________________________________________________________________________

Requirements

• A minimum of 2 years customer service experience, preferably in travel, or in an appropriate customer service environment
• excellent written and verbal communication skills
• ability to effectively follow policies & procedures
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• effective time-management, organisation, planning and self-management
• self-motivated, attention-to-detail, problem-solving/initiative, eager to learn and develop
• must be extremely reliable, punctual and flexible , able to cover early and late shifts
• customer Service: 2 years
• customer Service: 3 years
• job Type: Zero hours contract
• candidates are subject to a 5 year full referencing check and a criminal record check in order to successfully obtain a full ID Pass

Trade

• customer Service
• Customer Service

Earnings for position concierge

Responsibility

• provide senior input into credit control and debt collection; including liaising with clients
• assist with analysis
• monitor and improve integration and controls
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• assist with maintaining and improving controls
• reporting to: Chief Financial Officer

Requirements

• ability to apply knowledge or take a fresh perspective to problems solve
• ability to delegate, supervise and develop team members
• ability to interact well with people at all levels within the business
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• 4 years plus experience in a Finance role with supervisory responsibility
• excellent analytical and numerical abilities, sound business knowledge, an eye for detail and delivers output to a high standard
• sage experience advantageous, however other accounting software experience will be viewed favourably
• able to demonstrate ownership of tasks assigned and tenacity to progress them
• excellent oral and written communication skills
• motivated and able to organise own work with minimum supervision
• highly organised with a sound attention to detail and an ability to deliver to deadlines
• good time management
• confident, a willingness to use own initiative, commitment to developing self, and a desire to make the role your own
• strong communication skills, ability to challenge and articulate opinions succinctly and persuasively
• financial management: 3 years
• account management: 3 years
• demonstrates a commitment to improving working processes and supports company plans and policies
• financial accounting: 3 years
• financial analysis: 3 years

Requirements

• 3 – 5 years sales experience minimum
• experience within travel industry desirable but not required
• demonstrable track record of sales
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• proven track record of helping to win and grow accounts
• strong written and verbal communication skills
• experience of lead generation and follow through
• confidently holding meetings with customers, existing and potential either face to face or online
• preparing presentations
• ensuring customers are regularly kept up to date with new products and services
• account management: 3 years
• building and maintaining positive customer relationships
• sales: 4 years
• providing monthly activity reports and keeping internal data up to date for CRM
• attend relevant trade exhibitions and networking events

Responsibility

• working alongside commercial team to help distribute content that educates and entertains out audience and Managing and building various email lists and campaigns, including design templates, calls-to-action, and content

Requirements

• 3 – 5 years of marketing experience, ideally in a service-led business with premium clients
• prior experience of the Travel industry would be an advantage but not essential
• A customer-centric approach that instinctively puts the client at the heart of your decision making
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• good knowledge of social media platforms i.e. LinkedIn marketing automation tools and CRM systems
• excellent communication skills. Proven experience of working with different stakeholders i.e. sales and technical teams
• creative and ambitious. Self-motivated and keen to learn
• digital marketing: 3 years
• experience in Brand and Campaign Management through digital and traditional marketing channels
• marketing: 3 years
• experience of copywriting corporate marketing content for websites, blogs, social media
• you will be comfortable balancing data-driven thinking driven by customer research and business metrics with a creative approach that puts forward new ideas and formats
• providing marketing support for sales pipeline, lead generation, and sales conversions