DIAMOND INTERNATIONAL

Responsibility

• deliver excellent standards of service where customers feel valued, important and promote long term relationships. To act as trusted advisor
• answer customer enquiries via the phone and email promptly, providing accurate product information and processing customer orders
• to cross sell and upsell products, where appropriate, based on products which meets the customer needs
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• accurately process customer orders on the operating system
• raise invoices for clients, accurately and in a timely manner
• to take a proactive role in continuous improvement, provide suggestions, ideas, and solutions to develop the sales and service operations
• to execute reasonable duties at the request of management
• to take a proactive role working with the commercial manager