DETAIL LONDON Salary
St Albans
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DETAIL LONDON is looking for employees for positions:
customer service administrator
Working hours
- full-time
- full-time | Permanent
Education
- GCSE or equivalent
- relevant additional qualifications e.g. administrative qualifications
- health and Social Care qualifications
- relevant additional qualifications e.g. Level 2/3 in Health and Social Care
Responsibility
- you'll be taking inbound and outbound calls to book in referrals and technology installations for service users
- you'll also deal with enquiries, taking calls, dealing with Alcove Support inbox, etc
- there may also be a requirement for an occasional installation/visit if needed to help out
- full training provided
- role Title: Customer Service / Technical Advisor
- we specialise in delivering connected care technology for local authorities, the NHS, housing associations and sheltered accommodation providers across the country
- location: Colchester // Essex based // hybrid and working from home
- location: Dagenham // Essex based // hybrid and working from home
Requirements
- experience of working with disabled adults and older people
- excellent interpersonal skills – you can build rapport with people easily and are a good listener
- you'll also be supporting unpaid carers to carry on caring for friends and family
- knowledge of technology and a passion for it
- you are a strong team player, are flexible approach and have good communication skills
- set up / repair / collection of care technology in people's own homes
- good organisational skills, diary management, etc
- good level of general education