make sure new team members induction is delivered to Delifresh standards
ensure all team members are up to date with all training requirements
work with your management team to ensure orders are fulfilled in full on time, every time
cleaning operative
Working hours
part-time
Responsibility
factory Cleaning Operative- 9 hours per week
about You
be bothered about the detail
care about our customers and your teammates
worked in a food preparation facility
able to use and clean machinery
able to work in a chilled environment
thrive on being busy and hitting deadlines
health & safety manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
we are therefore looking for our first in-house Environmental, Health & Safety Manager. This is a fantastic opportunity to have real influence and make this role your own
we are looking for you to join us in our Bradford Headquarters, to support all our locations
review locations and working practices, incident trends and follow-up actions from audits and incidents
customer service advisor
Working hours
full-time
Responsibility
we have an exciting opportunity for a Customer Service Advisor based at our Head Office in Bradford
our Customer Service function is the heartbeat of the business and is integral to the company’s success
the Ideal candidate will have a love of food and a passion for great customer service
taking telephone calls from customers and dealing with queries and issues in a controlled and friendly manner
you must be lively, energetic and enthusiastic and have a fantastic telephone manner
log all issues on the companies CRM
experience of working in a fast-paced call centre or customer service department is preferred
along with your team, ensure you seek a satisfactory resolution to customer issues
customer service administrator
Working hours
full-time
Responsibility
thoroughly investigating customer issues to ensure accurate reporting
accurately log issues on the Companies CRM
process customer credits
open, action and respond to all email queries in the customer service inbox
engage in supplier events and workshops
take a proactive approach to system and product training
uphold and encourage the Delifresh Values at all times
customer service
Working hours
full-time
Responsibility
to help inspire our team to achieve a high level of customer care and problem resolution
be alert to conversations between your team and our customer to offer advice and guidance
be aware of call build up to ensure we are proportioning resource correctly
oversee the running of the department on your managers rota days and periods of annual leave
monitor the companies CRM to ensure issues are being logged correctly
with your manager, help to improve the departments KPI
help to develop SOPs to ensure continued improvements in our processes
uphold and encourage the Delifresh Values at all times
supervisor
Working hours
full-time
Responsibility
oversee the running of the evening order processing function
provide information to the shift each day as outlined above
monitor the team’s booking performance with a view to improving the departments KPI
help to develop SOPs to ensure continued improvements in our processes
uphold and encourage the Delifresh Values at all times
with your manager, develop and deliver training sessions and refreshers to enhance learning
coach and mentor, our team to help them achieve their full potential
collaborate across teams on business solutions
transport manager
Working hours
full-time
Salary
salary
Requirements
management CPC holder national
customer services manager
Working hours
full-time
Salary
salary
Responsibility
to inspire your team to achieve a high level of customer care, ensuring lasting relationships
recruit amazing people into the team
manage your annual budget
oversee the company's CRM
be responsible for recruitment in all areas highlighted above
take the lead in improving the teams KPI’s
rota planning & holiday management
create SOPs to support continued improvements
internal sales
Working hours
full-time
Benefits
laptop
Responsibility
custodian and Key contact for an assigned group of customers
to maximise sales of our existing range with your customer base
upselling of key lines and promotional offers
sales of specialist lines to an elite group of gold and silver band customers
sales of short dated product & coordinating with operations to ensure the product is picked
support commercial projects and sales rollout
support to BDM’S during periods of absence and annual leave
be reactive to account issues ensuring that they have received a satisfactory outcome
Changes in earnings for the position warehouse operative