DAVIES RESOURCING Salary
7TH FLOOR 1 MINSTER COURT MINCING LANE LONDON EC3R 7AA ENGLAND
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Earnings on positions in DAVIES RESOURCING
Estimated salary
£ 3208
Median salary at DAVIES RESOURCING
£ 1666 Lowest salary
£ 3840 The average salary
£ 12500 Highest salary
Do you believe that workers at DAVIES RESOURCING are paid fairly?
DAVIES RESOURCING is looking for employees for positions:
contact centre manager
Working hours
- full-time
Responsibility
- our client is a world class, multimedia news brand that has been synonymous with quality, authority, and credibility in the UK
- they are looking to continue the significant growth in their customer subscription base to over one million digital subscribers
- leveraging performance data to surface actionable insights, which help deliver operational efficiencies, best in class performance levels and subscriber experience
- analyse and champion retention and acquisition performance across all channels
- drive customer satisfaction and experience metrics, identifying root causes and providing recommendations on how to improve
- we are looking for an experienced Contact Centre Performance Manager that will support their Customer Service, Sales and Retention teams via their contact centre outsource partner in London
- set performance targets, manage retention offer portfolio and set commission structures that drive best practice and successful behaviours
- working alongside the Head of Customer Operations & Performance and support teams to consistently deliver net subscriber growth by exceeding core operational KPIs and SLAs
Requirements
- A proven track record in driving net growth / subscription sales and retention by improving overall customer experience / engagement
- innovative approach to maximising customer value and increasing revenues
- natural leadership skills and proven ability of coaching to optimise performance
- commercial experience and managing of budget
- proficient in basic data analysis, storytelling and identifying quick performance wins
- strong stakeholder management and engagement skills
- at least 2 years’ experience working in or managing a contact centre team
Earnings on positions in DAVIES RESOURCING
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
3840 £