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DAVID SALISBURY JOINERY is looking for employees for positions:
customer account manager
customer account manager
internal sales executive
factory operative
cad technician
kitchen sales designer
bench joiner
stock controller
sales administrator
Working hours
full-time
Responsibility
david Salisbury is the leading manufacturer of timber orangeries, conservatories and garden rooms in the UK
we have a vacancy for a Customer Service Account Manager to join the Customer Service team
responsible for the progress of contracts. Monitoring new contracts and incomplete orders ensuring that any issues are resolved promptly
ensuring that customers are kept informed about the progress of their contract at regular intervals
the point of operational escalation, supporting the resolution of issues while ensuring the Company’s commercial interests are preserved
liaising with the Customer Services Manager regarding any changes to the Fit/Delivery Schedules, ensuring that changes can be accommodated
monitoring planning applications to ensure they are all registered and are progressing through communication with Planning Department
based in Somerset, the company caters to both residential and commercial customers, demonstrating unrivalled technical innovation as well as a commitment to excellence in customer service
Requirements
proven customer service experience or account management experience
able to demonstrate through actions, a high level of professionalism, integrity and commitment
motivated self-starter who is proactive in their approach
ability to maintain accurate records and file notes
strong administration and organisational skills
ability to manage conflicting priorities, calmly and pragmatically