DAMCO SOLUTIONS  Salary

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299A BETHNAL GREEN ROAD LONDON E2 6AH
TIN: 04155347
 IT-Services
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DAMCO SOLUTIONS
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DAMCO SOLUTIONS is looking for employees for positions:

team leader

  • team leader
  • support engineer
  • administrator
  • service delivery manager
  • solution architect
  • principal engineer
  • java developer

Working hours

  • temporary

Education

  • GCSE or equivalent

Responsibility

  • develops and provides technical coaching and mentoring to other desktop services staff and company associates
  • must be able to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment
  • participate in team projects as requested
  • use client’s IT ticketing system to respond to end user issues
  • researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily
  • videoconferencing experience including operation, call set-up and equipment
  • acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users
  • smart-hands support to 3rd line remote teams

Requirements

  • strong analytical and troubleshooting skills
  • PC hardware repair and Windows operating system support
  • apple Mac build and support
  • software installation/troubleshooting
  • experience performing technology refreshes
  • mobile device support – excluding warranty hardware repair
  • experience in working with third party client managed mobile applications
  • technical support: 5 years