DAKOTA INTEGRATED SOLUTIONS Salary
UPCOTT HOUSE CARRINGTON BUSINESS PARK MANCHESTER ROAD CARRINGTON M31 4DD
TIN: 04466919
DAKOTA INTEGRATED SOLUTIONS Premium profile inactive Premium profile inactive
Earnings on positions in DAKOTA INTEGRATED SOLUTIONS
DAKOTA INTEGRATED SOLUTIONS is looking for employees for positions:
service administrator
Working hours
- full-time | Permanent
Education
- A-Level or equivalent
Responsibility
- process RMA repair request manufacturers and arrange for the repair & return of customer assets
- effective reporting of key business metrics associated with BAU service delivery and project works as required by the business
- work as part of the Dakota team’s helpdesk on incoming customer support requests received via web portal, telephone and E-Mail as part of the businesses managed service offering, following standardised processes in place including ISO standards
- work effectively as part of our team to build knowledge of our customer base and solutions, and to develop knowledge and skills pertaining to our business and customer solutions to increase the capability of our business support offering
- document Customer Support and Device Build/Config Instructions to help shape the businesses documentation index
- as part of the businesses managed service offering, triage and work to resolve and close support tickets of varying fault types, include software and hardware related issues, and close calls within SLA
- escalate any issues fulfilling customer support obligations to Dakota management in order to address
- manage internal stock of software licenses and hardware, ensuring that stock such as demo equipment and customer buffer stock is effectively managed and accounted for in business systems to report on status
Requirements
- excellent communication skills, confident when communicating with internal colleagues and external customers
- commercially aware individual
- ability to effectively prioritize and execute tasks in a high-pressure environment
- excellent written, oral, and interpersonal communication skills
- highly self-motivated and directed
- keen attention to detail
- customer service: 2 years
- team-oriented and skilled in working within a collaborative environment