service administrator
Responsibility
- process RMA repair request manufacturers and arrange for the repair & return of customer assets
- effective reporting of key business metrics associated with BAU service delivery and project works as required by the business
- work as part of the Dakota team’s helpdesk on incoming customer support requests received via web portal, telephone and E-Mail as part of the businesses managed service offering, following standardised processes in place including ISO standards
Show more +9 - work effectively as part of our team to build knowledge of our customer base and solutions, and to develop knowledge and skills pertaining to our business and customer solutions to increase the capability of our business support offering
- document Customer Support and Device Build/Config Instructions to help shape the businesses documentation index
- as part of the businesses managed service offering, triage and work to resolve and close support tickets of varying fault types, include software and hardware related issues, and close calls within SLA
- escalate any issues fulfilling customer support obligations to Dakota management in order to address
- manage internal stock of software licenses and hardware, ensuring that stock such as demo equipment and customer buffer stock is effectively managed and accounted for in business systems to report on status
- the above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
- working with Sales / Operations to prepare commercial quotations on hardware/software solution maintenance and support elements and using a mixture of your own knowledge of technology and knowledge available from within our partner / distribution network, use initiative to determine the correct course of action in relation to repairs, replacement, service and maintenance matters as required
- the successful candidate for this role will work as part of the existing Dakota Integrated Solutions support team to enhance our business internal customer support and service offering by working on both day-to-day support and customer support and service issues, and administrative responsibilities
- liaise effectively with colleagues and business partners where appropriate to escalate issues which cannot be resolved independently, and own the incident management until resolution, updating the customer throughout the process
Requirements
- excellent communication skills, confident when communicating with internal colleagues and external customers
- commercially aware individual
- ability to effectively prioritize and execute tasks in a high-pressure environment
Show more +6 - excellent written, oral, and interpersonal communication skills
- highly self-motivated and directed
- keen attention to detail
- customer service: 2 years
- team-oriented and skilled in working within a collaborative environment
- experience with the FreshService / Freshworks or equivalent ITSM system is a bonus, but not essential
Salary in other companies in the position service administrator
| OUTSOURCE UK | 2916 £ | 2361 £ 2916 £ |
| KENNEDY PEARCE CONSULTING | 2916 £ | 2361 £ 2916 £ |
| PORSCHE RETAIL GROUP | 2677 £ | 2361 £ 2916 £ |
| LOOKERS MOTOR GROUP | 2666 £ | 2361 £ 2916 £ |
| SEARCH CONSULTANCY | 2614 £ | 2361 £ 2916 £ |
| COMMUNITY CARE ASSIST | 2560 £ | 2361 £ 2916 £ |
| PARKSIDE RECRUITMENT | 2500 £ | 2361 £ 2916 £ |
| CONCEPT TECHNICAL RESOURCES | 2500 £ | 2361 £ 2916 £ |
| SKILLFRAME | 2416 £ | 2361 £ 2916 £ |
| PERFORMANCE RESOURCING | 2361 £ | 2361 £ 2916 £ |