D2 NETWORK ASSOCIATES Salary
UNIT 4 PHOENIX WORKS 500-51 KING STREET LONGTON STOKE-ON-TRENT ST3 1EZ ENGLAND
TIN: 05638885
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Earnings on positions in D2 NETWORK ASSOCIATES
D2 NETWORK ASSOCIATES is looking for employees for positions:
senior infrastructure engineer
Working hours
- full-time
Benefits
- laptop
Responsibility
- providing on-site support to customers as required
- timely and accurate documentation of project issues and service issues to the Helpdesk
- reporting of service issues and project issues to customers and also to other D2NA staff
- logging new support requests to the Helpdesk, and dealing with new support requests directly as required
- observation of Server Monitoring Software along with associated support tasks
- working with other D2NA staff to ensure that projects are delivered within agreed parameters and support requests are progressed in accordance with service level agreements
- providing 1st/2nd/3rd line support to customers, by telephone and email, using remote access tools, and monitoring support email queues to ensure that agreed service levels are met
- using various methods to monitor customers’ server event logs, check backups and other services, and to otherwise ensure that customers’ IT systems are maintained in peak condition; plus the associated documentation of these tasks in the Helpdesk
Requirements
- we would expect you to have made some investment into your professional development
- working in a multi-tenanted service desk environment with SLA’s
- therefore one or more technical qualifications in any of the key Vendors mentioned above would be preferable
- A general vocational IT qualification or a formal IT education would also be an advantage
- work as part of our Service Desk team to support customers’ IT infrastructures
- all aspects of Microsoft Server technologies, including Azure
- desktop support of Microsoft client operating systems
- network Hardware such as Routers, Switches and firewalls
Earnings on positions in D2 NETWORK ASSOCIATES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2000 £