CYCLING SPORTS

Responsibility

• provide dedicated support to all Pacific Cycle customers by being a central point of contact for telephone calls and email queries
• manage workload effectively to ensure all end consumer queries are answered within agreed SLAs
• including, processing of sales orders, orderbook management, and arranging booking slots in line with customer requirements
  Show more +7
• liaise with the warehouse team to ensure all customer orders are fulfilled on time in full
• complete all product set up forms as required and ensure product representation meets brand requirements
• including sales orders, product enquiries, delivery, inventory requests, customer complaints, technical information, aftersales, and general inquiries, and communicate in a professional and timely manner
• build and maintain excellent relationships with customers through effective customer service and working collaboratively with the buying and merchandising teams adapting to their specific needs
• communicate with the Warranty team and assist where necessary to ensure a positive outcome for end consumers
• manage all supportive administration tasks relating to all Pacific Cycle accounts and specifically Amazon including case queries, data analysis, credit queries and supporting external agencies with necessary data
• proactively manage and maintain the master data for assigned customers and product ranges to ensure a high level of accuracy and data integrity

Requirements

• building Relationships
• consumer Insight
• lifestyle Brands
  Show more +10
• bikes
• process Driven
• previous experience in a customer facing/order processing role
• exceptional customer service skills with a customer first attitude
• excellent communication skills, including written, verbal and listening
• excellent organisation and time management skills, including multi-tasking and prioritising
• ability to work in a team environment with a can-do attitude
• ability to problem solve, think outside the box and use initiative
• experience of processing orders and catalogue management of online marketplaces such as Amazon, eBay, Onbuy, etc. would be an advantage
• cycling industry experience and basic product knowledge would be an advantage

Earnings for position customer service coordinator