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Estimated salary
£ 2166
Median salary at CYCLING SPORTS
£ 1916Lowest salary
£ 2187The average salary
£ 2500Highest salary
Do you believe that workers at CYCLING SPORTS are paid fairly?
CYCLING SPORTS is looking for employees for positions:
customer service coordinator
customer service coordinator
Requirements
building Relationships
consumer Insight
lifestyle Brands
bikes
process Driven
previous experience in a customer facing/order processing role
exceptional customer service skills with a customer first attitude
excellent communication skills, including written, verbal and listening
Responsibility
provide dedicated support to all Pacific Cycle customers by being a central point of contact for telephone calls and email queries
manage workload effectively to ensure all end consumer queries are answered within agreed SLAs
including, processing of sales orders, orderbook management, and arranging booking slots in line with customer requirements
liaise with the warehouse team to ensure all customer orders are fulfilled on time in full
complete all product set up forms as required and ensure product representation meets brand requirements
including sales orders, product enquiries, delivery, inventory requests, customer complaints, technical information, aftersales, and general inquiries, and communicate in a professional and timely manner
build and maintain excellent relationships with customers through effective customer service and working collaboratively with the buying and merchandising teams adapting to their specific needs
communicate with the Warranty team and assist where necessary to ensure a positive outcome for end consumers