learn and understand CybSafe's products and services in-depth
support the development of marketing collateral specifically for channel partners, including battle cards, sales decks and product launches
represent CybSafe at partner events, sales calls, product demos, and webinars to promote and educate partners about CybSafe's offerings
support channel partners with marketing assets tailored to their needs
location: Remote First in the Great London or surrounding area. Access to our London HQ
maintain and update our partner portal with the latest content and marketing materials for channel partners
drive adoption and utilisation of the partner portal
promote content utilisation by partners
Requirements
strong interest and understanding of the cybersecurity landscape
your role in this mission
exceptional writing, communication, presentation skills, and interpersonal skills
we are seeking a highly skilled and motivated Channel Partner Marketing Manager for a fixed-term contract position
ability to work independently with minimal supervision
you will be responsible for adapting content and marketing materials to ensure they are relevant and compelling for our partners
excellent organizational skills and meticulous attention to detail
fantastic interpersonal, judgment, and independent thinking skills
sales representative
Working hours
full-time
Salary
salary
Responsibility
working closely with targeted Channel Partners
market analysis & target account mapping - you will research & identify potential sales opportunities with our partner sales people
knowing what makes our market tick and understanding the challenges faced by our target audience will be critical
you’ll also identify legitimate inbound opportunities, stay abreast of industry trends, and personal development opportunities
you’ll establish and develop positive relationships over the phone, by email, social media and through face-to-face interactions
partner with the Channel Account Managers to qualify potential opportunities with partners and push them through the channel deal registration proces
develop opportunities for the Channel sales team from prospecting and marketing generated leads
location: This is a hybrid position, and you must be able to work 1 week per month in a London Zone 1 or 2 co-working space
Requirements
6 months experience in a sales development role
previous channel / partner experience is desirable
your role in this mission
creative outbound prospecting within your target market
educated to degree level desirable but not required
we’re looking for a new member of the CybSafe sales team
leverage sales tools such as LinkedIn Navigator and Hubspot to network with potential customers
at CybSafe we are fundamentally transforming cyber security awareness, behaviour and culture
technical support engineer
Responsibility
debug and resolve customer-reported software issues using systematic troubleshooting methodologies
develop and maintain Python scripts to automate support workflows and diagnostic processes
manage support tickets through Jira and Intercom with proper categorization and prioritization
partner with Engineering teams to reproduce bugs and validate fixes
create comprehensive technical documentation, runbooks and help articles
analyze support metrics to identify trends and improvement opportunities
develop self-service content to enhance customer experience
provide advanced technical support for our global customer base, resolving complex customer issues; this includes: Integration issues between our platform and customer systems Writing and optimizing SQL queries to investigate data anomalies reported by customers Resolving SSO/SAML authentication issues with identity providers such as Entra ID, Okta and Google Workspace
Requirements
experience with ticket management systems
familiarity with API testing and integration diagnostics
familiarity with AWS CloudWatch for log diagnostics
experience with both PostgreSQL and MySQL database systems Including the ability to create SQL statements and perform database query optimization
exposure to Django REST framework
proficiency in Python scripting for automation and data analysis
familiarity with HubSpot CRM for customer relationship management
knowledge of networking fundamentals and debugging techniques
manager
Responsibility
demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship
exceed quarterly renewal and expansion targets by driving customer success within your customer base
generate short-term KPI results whilst maintaining a long-term perspective to improve overall account expansion and retention
work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives
be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence
partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts
develop and nurture relationships within a defined customer base, typically strategic accounts
as a Customer Success Manager , you'll be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk
Requirements
track record of success working with Enterprise-sized companies
experience and a passion for managing existing customer relationships through the entire customer lifecycle
strong interpersonal and presentation skills and ability to manage C-level executive stakeholders within a pressured environment
outstanding verbal and written communication skills
comfortable with the rapid, unpredictable nature of a tech startup
experience working with the UK&I Cyber Security Industry is desirable
you have a minimum of 4 years of experience in a customer-facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth-stage cloud-based or SaaS technology company
tech/AI-savvy with a passion for being a part of a fast growing SaaS company