CYBER SECURITY ASSOCIATES

Responsibility

• leading projects during project delivery
• commissioning WAN circuits / MPLS / Ethernet / Internet
• configuring and deploying Multi Vendor Devices including SDWAN devices such as Fortinet, Cisco and Meraki
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• configuring, installation, and troubleshooting hardware
• work within a multi-disciplinary technical team
• receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly
• investigating and troubleshooting network availability and application problems and other requests for support
• performing troubleshooting and diagnosis for issues using the technical resources and managements and monitoring tools available
• perform logical and physical design activities. Design, develop, implement, tune and support network environments and equipment
• undertaking any other duties deemed suitable by management
• implement complex hardware and software upgrades to meet capacity requirements
• perform configuration changes to increase network coverage

Earnings for position senior network engineer

Responsibility

• assisting the Service Delivery Manager for all service delivery tasks, issues and projects
• as required, undertake Service Delivery Review meetings
• maintain the Service Delivery Review meeting folder on CSA SharePoint
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• add new opportunities into CSA ticket management system, then reviewing, updating and requesting progress updates
• assist with the onboarding of projects and all associated management, through inception until BAU
• maintain and build on excellent client relationships
• CSA is looking for a Service Delivery Coordinator to work alongside and for the CSA Service Delivery Manager and work with the Sales Support Manager
• respond to general client service delivery queries via phone, email and instant messaging systems
• your job will focus on supporting all CSA service delivery, customer support and project management activities across all existing and new CSA clients
• maintain and update client details across all CSA systems
• you will be required for keeping SharePoint system up to date with client details and responding to general client service delivery email queries
• maintain and update existing service delivery process documentation
• assist with Service Improvement Plans
• ensure the CSA Customer Satisfaction process and data remains current and up to date
• visit client sites for face-to-face service delivery meetings

Requirements

• customer service: 1 year

Responsibility

• installation of Cat6 and Cat6a cabling
• undertaking any other duties deemed suitable by management
• assisting our NOC/Helpdesk in resolving hardware issues

Requirements

• CSCS certification
• full UK driving license

Earnings for position infrastructure engineer