CWSI Salary
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Earnings on positions in CWSI
CWSI is looking for employees for positions:
service engineer
Working hours
- full-time | Permanent
Responsibility
- bring 1st level tickets to resolution or escalate when required following chain of escalation
- administration tasks for Managed Service Contracts such as add, remove, wipe and reporting
- provisioning and setting up mobile devices
- test and explore features in new and existing EM solutions
- work to meet SLAs
- escalate issues to 2nd line Support when required
- liaise regularly with management to report on developing service issues
- build strong relationships with key customers based on professionalism and strong work ethic
Requirements
- minimum 1-2 years relevant experience in a 1st line Support Team
- 3rd level qualification in Computer Science or technical discipline a significant bonus
- experience with smartphones based on iOS and Android
- technical support: 1 year
- customer service: 1 year