CUSTOMER MANAGEMENT RESOURCING Salary
1A BRIDGEWATER ROAD ALTRINCHAM WA14 1LB ENGLAND
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Earnings on positions in CUSTOMER MANAGEMENT RESOURCING
CUSTOMER MANAGEMENT RESOURCING is looking for employees for positions:
operations manager
Requirements
- financial Services
- management
- skilled at leading teams in a Contact Centre environment to achieve high performance
- experience in managing complex issues concisely; and create trust and influence opinion at all levels
- experience in analysing information and large volumes of data, identifying key risks, making judgements, and presenting key issues and recommendations to management
Responsibility
- responsible for recruitment, training, and development of all team members
- escalation point for complaints and conflicts
- escalation point for Consumers including those who are vulnerable and at risk
- working collaboratively, coaching, and mentoring colleagues in technical knowledge and interactions with firms/consumers and other stakeholders
- confidently leading meetings and presenting to senior management
- proactively and efficiently managing a varied portfolio of work, whilst initiating and leading continuous improvement initiatives through applying basic project management skills and shaping the direction of the department