CURVEBALL SOLUTIONS  Salary

SUITE 5 ENTERPRISE HOUSE MOORGATE POINT, MOORGATE ROAD LIVERPOOL L33 7XW ENGLAND

CURVEBALL SOLUTIONS
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CURVEBALL SOLUTIONS is looking for employees for positions:

technical support engineer

Requirements

  • 2nd Line
  • microsoft Azure and/or other cloud-hosted environments such as AWS
  • network support experience and exposure to Firewall/Router configurations
  • microsoft Windows Server installation and infrastructure support
  • experience with disaster recovery software such as Redstor
  • microsoft Office 365 Exchange support
  • experience of an IT Service Desk ticketing system
  • knowledge and experience in supporting VOIP phone systems

Responsibility

  • work as part of an IT Service Desk team based on ITIL principles
  • provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process
  • provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff
  • carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients
  • provide the Sales team with pricing and technical assistance in preparing proposals
  • providing updates to Sales and Customers during the provisioning life cycle
  • ensuring that services are connected in a timely manner and within defined SLAs
  • any other reasonable duties as requested by their Line Manager, these may include special projects as defined and agreed by the Management team