senior administrator
3 the last 138 days, recently 2023-04-13
Responsibility
- complete quality audit checks on the level of service being provided by the business, through
- telephone calls and written communication methods
- analyse root causes of communication so that any failures to meet customers’ reasonable
Show more +20 - expectations are identified and information given to relevant areas to enable changes to be made
- identify and recommend improvements to current working processes and procedures within own
- team and other business areas
- undertake preliminary assessments of information, documents and requirements including sourcing
- information, technical inputs and other research, then make or take the related decisions within
- delegated level of authority
- mentor and coach less experienced team members providing advice, guidance and technical input in
- order to improve their understanding and job related skill including sign off of all written material
- interact with internal and external stakeholders efficiently in order to convey a positive image of the
- business and to build customer loyalty and enhance customer relations
- fulfil any other reasonable requirement of the SSAS Department or Curtis Banks Group
- understand and apply all process controls in
- administration and the support software which is necessary to carry out their roles effectively
- oversight for the maintenance and controls of SSAS Department, monitoring checklists
- attend internal and clients meetings where required and develop trusted and valued relationships
- order to ensure all activity in the role is fully compliant with requirements
- ensuring that all members of the SSAS Team adhere to all of our Curtis Banks policies and
- and other relevant standards/regulations at all times
- governing rules and regulations as well as all other regulatory and
- identifying and/or escalating problems and errors promptly (particularly any issues which
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